Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Robin Fullerton

Memphis,Tennessee

Summary

Trustworthy individual possessing more than 15 years of experience in customer service-oriented positions.

Overview

32
32
years of professional experience

Work History

Private Caregiver and Personal Assistant

Watson Farms
12.2024 - Current


  • Assisted with daily living activities for improved quality of life.
  • Healthy meal prep.
  • Transportion to events and activities, medical appointments, and shopping trips.
  • Maintained detailed records of daily activities, observations, and incidents.
  • Coordinated medical appointments.
  • Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
  • Support with physical activities to accomplish quality of life, sustain needs, and provide socialization.
  • Assisted with necessary errands.
  • Monitored clients' overall health and well-being with daily given updates.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Private Caregiver and Housekeeper

Dr Ian Murray
05.2023 - 03.2025


  • Provided emotional support and companionship promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Served as point of contact for family, and running of daily life.
  • Provided transportation to appointments, and ran errands.
  • Management of daily medications, meals, and hygiene
  • In charge of keeping up with monthly bills/invoices, and maintaining organization of.

Housecleaner

Merry Maids
07.2023 - 05.2024


  • Created clean spotless surfaces in both private homes, and businesses.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Streamlined cleaning processes for faster service, utilizing effective time management .
  • Managed inventory of supplies.

Employment and Payroll Assistant

Baptist Healthcare System Inc.
11.1997 - 07.2010
  • Maintained payroll information by calculating, collecting, and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
  • Processed new hire paperwork and documents.
  • Updated employee files with new details such as changes in address or salary levels.
  • Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
  • Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
  • Managed garnishments, levies, and support orders according to state laws.
  • Streamlined payroll processing by implementing efficient data entry and verification techniques.
  • Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Audited timesheets and payroll records.
  • Assisted with recruitment and onboarding of new employees.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Reconciled payroll discrepancies and responded to inquiries from employees.

Client Billing Representative

Memphis Pathology Labs/Baptist Regional Lab
03.1996 - 11.1997
  • Reviewed and solved account and billing discrepancies.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Assessed accounts for payment status and reached out to customers.
  • Received incoming information and entered into database.
  • Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
  • Streamlined billing processes for increased efficiency and timely delivery of invoices to clients.
  • Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Collaborated with customers to resolve disputes.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.

Customer Service Representative

Memphis Pathology Labs/Baptist Regional Lab
08.1994 - 03.1996


  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Responsible for answering heavy call volume.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and backed up other customer service managers.
  • Identified and resolved discrepancies and errors in customer accounts.

Private Nanny/Babysitter

Annies Nannies
05.1993 - 06.1994


  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Education

High School Diploma -

Marion High School
Marion, AR

University of Memphis
Memphis, TN

Skills

  • Excellent customer service skills 10 years
  • Data entry and analysis
  • Computer skills
  • Office equipment proficiency

Additional Information

I have also worked as an independent housecleaner, and for Uber and Lyft.

Timeline

Private Caregiver and Personal Assistant

Watson Farms
12.2024 - Current

Housecleaner

Merry Maids
07.2023 - 05.2024

Private Caregiver and Housekeeper

Dr Ian Murray
05.2023 - 03.2025

Employment and Payroll Assistant

Baptist Healthcare System Inc.
11.1997 - 07.2010

Client Billing Representative

Memphis Pathology Labs/Baptist Regional Lab
03.1996 - 11.1997

Customer Service Representative

Memphis Pathology Labs/Baptist Regional Lab
08.1994 - 03.1996

Private Nanny/Babysitter

Annies Nannies
05.1993 - 06.1994

High School Diploma -

Marion High School

University of Memphis

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Robin Fullerton