Robin Garduno
Belleville,IL
Summary
Highly skilled Health Information Specialist with comprehensive knowledge in health information management and medical terminology. Background includes maintaining accurate patient data, compliance with relevant legal requirements, and implementation of electronic health records systems. Strengths encompass strong analytical skills, adeptness at multitasking, proficiency in HIPAA regulations, and superior communication abilities. Significant impact made by improving data integrity and confidentiality protocols in previous roles.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Administrative Support Specialist
U.S. Army Surface Deployment and Distribution Command (SDDC)
Scott AFB, IL
01.2024 - 07.2024
- Directed administrative operations of a 92 personnel directorate; inspected, proofread and edited documents for organization's guidelines, mission and objectives
- Prepared correspondence using correct format, spelling and grammar
- Utilized the Enterprise Task Management Software Solution (ETMS2) to track actions for accurate and timely response of suspenses or staff coordination
- Managed the Defense Travel System/Government Travel Card program to coordinate, schedule, and advise employees on travel arrangements
- Performed records management duties, scheduled appointments, meetings, and events using Outlook
Program Analyst
375th Medical Support Squadron
Scott AFB, IL
11.2018 - 12.2023
- Collected, interpreted, analyzed, and presented information related to personnel time, expense, statistical workload and financial data of the organization
- Utilized the following systems/web-based applications; Expense Assignment System (EAS) IV Repository, Composite Heath Care System, MHS GENESIS, MEPRS Early Warning and Control System, Commander's Resource Integration System and Defense Medical Human Resources System Internet (DMHRSI)
- Verified accuracy of data prior to transmitting to the EAS IV repository
- Facilitated training for all levels of faculty staff concerning sustainment, utilization and meeting time reporting requirements using DMHRSI
- Provided monthly analysis, findings, improvement recommendations and resolutions
Health Information Analyst
375th Medical Support Squadron
Scott AFB, IL
02.2016 - 11.2018
- Performed a full range of accounting duties related to the management and follow-up of accounts
- Prepared billing documents for medical services received at the Medical Treatment Facility
- Provided billing, medical records, or any other documentation required to the Medical Claims Reimbursement Program (MCRP) Staff on all Medical Affirmative Claims
- Completed a monthly reconciliation of open, closed or transferred cases
- Received reimbursement payments, prepared deposit documentation, reconciled/validated deposits and refunds with the budget analyst, the MCRP and the Third Party Collection (TPC)/other health insurance program contractor
- Furnished monthly performance metrics to executive staff
- Spent 6 weeks testing the new MHS GENESIS Electronic Health Record system prior to the deployment of the system to all Military Treatment Facilities
Health Information Specialist
Signature Performance/Contractor, 375th Medical Group
Scott AFB, IL
08.2014 - 01.2016
- Managed medical records for inpatient, outpatient, or ambulatory procedures
- Scanned information into the electronic medical record system
- Submitted requests pertaining to treatment at other medical facilities and responded to requests for medical information from other requesters in accordance with Health Information Portability and Accountability Act (HIPAA) and Privacy Act regulations
- Obtained authorizations as necessary
- Built an electronic log of all requests received and completed
- Archived records in accordance with company guidelines
Flight Chief, Medical Readiness
375th Aeromedical Evacuation Squadron
Scott AFB, IL
07.2012 - 07.2014
- Guided unit-level readiness functions
- Managed mission ready status of 52 medical evacuation units w/163 authorized personnel/105K pounds of mobility operations equipment
- Performed duties as the Unit Deployment Manager, confirmed personnel were trained and equipped
- Assessed the medical units' capabilities to support wartime, humanitarian assistance and installation response requirements
- Briefed squadron leadership on monthly training reports, staffing documents, deployment taskings, recommended actions and contingency plans
- Oversaw the processing of security clearances, briefed emergency procedures, conducted medical readiness in-out processing for unit personnel
- Prepared patient related correspondence, carried litter patients to aircraft and tracked the flights carrying patients to their destination
Flight Chief, TRICARE Operations
95th Medical Support Squadron
Edwards AFB, CA
11.2007 - 07.2012
- Directed a team consisting of military, civilians, and contractors; supported daily operations for 3 squadrons, 286 staff members and 7.9K beneficiaries
- Governed inspection and compliance requirements; 12K medical records, 14.2K referrals, $217K in Active Duty military local travel costs
- Led development programs and career training for 8 military personnel
- Oversaw the Patient Administration, Referral Management, Medical Evaluation Boards (MEBs) and Managed Care programs
- Sustained local and Air Force Medical Service (AFMS) metrics and deadlines
- Briefed Edwards AFB newcomers on the services available at the 95th Medical Group
- First point of contact for patients needing to enroll in TRICARE, empanelment transfers, completion of claims and medical care while traveling
- Provided claims assistance and counseling
- Served as the patient travel coordinator; created orders and vouchers in travel system for patients who traveled to and from medical appointments
- Performed referral procedures; assisted with scheduling appointments, obtaining authorization, tracking and obtaining the results that accompany the referral
- Oversaw data quality, manpower, civilian personnel, workload, time cards, medical billing and coding
- Monitored manning documents to ensure requirements, funding, and assignments are accurately reflected
- Identified personnel staffing shortages and coordinated permanent or temporary assignments actions
- Provided training to personnel on how to accurately record hours in timekeeping system
- Served as the unit travel administrator; approved vouchers, updated routing lists, trained personnel on travel procedures, reassigned users when in-out processing the unit
Education
Associate of Allied Science - Health Care Management
Community of The Air Force
Bachelor of Science - Public Administration
Grand Canyon University
Skills
- Document editing
- Travel coordination
- Data analysis
- Records management
- Expense reporting
- Customer service
- Communication skills
- Team collaboration
- Process improvement
- Spreadsheet development
- Website updating
- Database entry
- Microsoft Office Suite
- Electronic records management
Certification
CPC-A, American Association of Professional Coders (AAPC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Support Specialist
U.S. Army Surface Deployment and Distribution Command (SDDC)
01.2024 - 07.2024
Program Analyst
375th Medical Support Squadron
11.2018 - 12.2023
Health Information Analyst
375th Medical Support Squadron
02.2016 - 11.2018
Health Information Specialist
Signature Performance/Contractor, 375th Medical Group
08.2014 - 01.2016
Flight Chief, Medical Readiness
375th Aeromedical Evacuation Squadron
07.2012 - 07.2014
Flight Chief, TRICARE Operations
95th Medical Support Squadron
11.2007 - 07.2012
Associate of Allied Science - Health Care Management
Community of The Air Force
Bachelor of Science - Public Administration
Grand Canyon University
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