Robin Gibson
Madison,WI
Summary
To secure a challenging and responsible position that will allow me to utilize my caregiving experience in transportation.
Safety-focused Transportation Specialist with 10 years of experience in driving and transporting passengers. Continuously adapts routes for safety and efficiency and offers strong commitment to best-in-class passenger and delivery services. Knowledgeable about vehicle repairs and maintenance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Quality Transit LLC
05.2023 - Current
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Worked with service providers to resolve issues and correct delays.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
Transportation Specialist
Transit Solutions
11.2014 - 02.2020
- Kept transportation operations in compliance with company, legal and safety requirements.
- Daily transportation the elderly and people with disabilities In a bus.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Provided excellent service and attention to customers in face-to-face encounters.
- Filled out our daily manifest before and during shift.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Worked with service providers to resolve issues and correct delays.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
Transportation Specialist
Badger Bus
06.2008 - 11.2014
- Kept transportation operations in compliance with company, legal and safety requirements.
- Daily transportation the elderly and people with disabilities In a bus.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Provided excellent service and attention to customers in face-to-face encounters.
- Filled out our daily manifest before and during shift.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Worked with service providers to resolve issues and correct delays.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Watched weather and safety conditions to adapt routes and maintain standards.
House Coordinator
Rem Wisconsin
06.2000 - 08.2008
- Managed team of employees, daily progress reports and overall project planning.
- Managed maintenance activities, including supervising staff and inspecting equipment.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Implemented conflict resolution strategies to address interpersonal issues among residents effectively.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Coordinated transportation arrangements for residents'' medical appointments, social engagements, or other necessary outings.
- Completed schedules, shift reports, and other business documentation.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Managed laundry sorting, washing, drying, and ironing.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Administered medication
- Weekly grocery shopping
- Meal planning
- Meal preparation
- Cooking
- Scheduling a doctors appointment
- Taking clients to their appointments
- Daily activities
- ADLs
- Helping with personal hygiene
Education
High School Diploma -
Oregon Senior High School
Skills
- Excellent communication skills
- Maintaining cleanliness
- Good organizational skills
- Road safety
- Ability to drive in diverse road conditions
- Operating specialized mobility equipment motorized ramps and lifts
- Extensive experience navigating business and residential district
- First aid and safety
- Community activities
- Client documentation
- Records management
- Quality program protocols
- Knowledge of state regulations
- Administering medication
- Case management
- Care plan management
- Performing patient intakes
- Quick problem solver
- Preparing meals
- Monitoring fluids
- General housekeeping ability
- Documentation management
- Load planning
- Assisting customers
- Dispatching procedures
- Route optimization
- DOT compliance
- Managing schedules
- Incident reporting
- Vehicle maintenance
- Critical thinking
- Attention to detail
- Employee training
- Documentation skills
- GPS use
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Active listening
- Effective communication
- Decision-making
- Clean driving record
- Relationship building
- Safety procedures
- Team building
- GPS navigation
Accomplishments
- Supervised team of 8 staff members.
- Documented and resolved.
- Training new drivers.
Certification
- First Aid/CPR
- CBRF Certified
Languages
English
Full Professional
Timeline
Transportation Specialist
Quality Transit LLC
05.2023 - Current
Transportation Specialist
Transit Solutions
11.2014 - 02.2020
Transportation Specialist
Badger Bus
06.2008 - 11.2014
House Coordinator
Rem Wisconsin
06.2000 - 08.2008
High School Diploma -
Oregon Senior High School
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