Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ROBIN GIESKE

Dade City,Florida

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

LEAD REGISTERED MEDICAL ASSISTANT

ADVENTHEALTH
01.2019 - Current
  • Administrative Responsibilities include but not limited to: Greeted patients and scheduled appointments
  • Maintained patient records, including medical histories and insurance information
  • Answered telephones, direct calls, and took messages
  • Completed relevant insurance and other claim forms
  • Transmitted medical records and other correspondence by mail, e-mail, or fax
  • Ordered medical supplies and equipment as necessary
  • Provided instruction to patients on medications, treatments, diets, and preventive healthcare measures
  • Filled out forms related to disability claims or insurance reimbursements
  • Contacted other healthcare providers regarding patient care plans
  • Created new patient charts under office protocol
  • Scheduled appointments for patients via phone and in person
  • Adhered to HIPAA requirements to safeguard patient confidentiality
  • Reviewed prior authorization requests for completeness and accuracy
  • Submitted prior authorization requests electronically or by phone to payers
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Collaborated with others to discuss new opportunities
  • Recognized by management for providing exceptional patient care
  • Resolved conflicts between employees by providing guidance on company policies and procedures
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
  • Led team meetings and one-on-one coaching sessions to continuously improve performance
  • Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices
  • Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates
  • Ensured compliance with all applicable laws and regulations related to healthcare operations
  • Coordinated workflow between physicians and other healthcare professionals within the practice setting
  • Collaborated with management teams from other departments to identify opportunities for cross-functional collaboration
  • Provided support during peak periods or when additional staffing was required due to absences or vacations
  • Clinical Medical Assistant Responsibilities include but not limited to: Performed patient intake, including taking vital signs and medical histories
  • Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system
  • Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes
  • Documented lab results accurately into the Electronic Medical Record system
  • Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available
  • Communicated effectively with patients to provide a positive experience throughout their visit
  • Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments
  • Assisted in scheduling appointments for patients over the phone or via email communication
  • Administered medication under the direction of a physician or nurse practitioner using proper safety protocols
  • Performed laboratory specimen collections such as urine samples or throat swabs according to established standards
  • Responded quickly to emergent situations within the clinic setting by following established protocols
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Cleaned and maintained medical equipment following procedures and standards
  • Responded to patient callbacks and phone-in prescription refill requests
  • Prepared operating rooms and equipment for surgical procedures by sterilizing instruments, setting up tables, arranging supplies, and ensuring patient safety
  • Assisted the surgeon with in office procedures
  • Maintained safe work environment by wearing personal protective equipment
  • Set up, cleaned, and maintained laboratory equipment.

Healthcare

Other Related Experience
01.2015 - Current
  • Assisted physicians in performing diagnostic tests and treatments
  • Documented patient histories, physical findings, and test results accurately and legibly in the electronic medical record system
  • Maintained confidentiality of all patient information according to HIPAA regulations
  • Performed administrative duties such as scheduling appointments, ordering supplies, and answering phones
  • Ensured compliance with all regulatory requirements for healthcare delivery systems
  • Managed medication orders for patients including obtaining prior authorizations from insurance companies
  • Assessed patient needs by conducting comprehensive interviews regarding medical history and lifestyle factors
  • Coordinated referrals to other healthcare providers when necessary for additional treatment or evaluation
  • Administered vaccinations per state guidelines while following infection control protocols
  • Built trust and rapport with prospective patients to understand treatment needs and determine appropriate level of care
  • Demonstrated proficiency in using several types of EKG machines such as 12-lead ECGs and portable systems
  • Ensured that all safety protocols were followed while performing EKG tests on patients.

Education

CCMA - Medical Assistant

Computer System's Institute

Everett Learning Center-GED
06.2007

Skills

  • Patient Appointment Management
  • Performing Patient Intakes
  • Patient Records Maintenance
  • Telephone Etiquette
  • Multi-Line Phone Systems
  • Insurance Verification
  • Electronic Medical RecordS
  • Medical Procedures
  • Diagnostic Support
  • Patient Education
  • Hipaa And Confidentiality
  • Compliance Reports
  • Authorization Obtainment
  • Staff Education And Training
  • Support Staff Oversight
  • Team Management And Supervision
  • Organizational Skills
  • Excellent Communication Skills
  • Patient Care And Safety
  • Medical terminology proficiency
  • EMR Systems Knowledge including EPIC Attention to Detail
  • Word Processing Software
  • Adaptability
  • Medical Release of Information ROI processes
  • Active Listening
  • Professional Demeanor
  • Problem-solving capabilities
  • Clerical Functions

Certification

  • CCMA-Certified Clinical Medical Assistant Certificate, American Medical Technologists (AMT), September 2019
  • RMA-Registered medical Assistant, Active Certification

References

Provided upon request

Timeline

LEAD REGISTERED MEDICAL ASSISTANT

ADVENTHEALTH
01.2019 - Current

Healthcare

Other Related Experience
01.2015 - Current

CCMA - Medical Assistant

Computer System's Institute

Everett Learning Center-GED

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