Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Robin Gilbert

Baldwinsville,NY

Summary

Dependable and driven Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait and cook staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Looking for a great place to continue moving up in food service.

I am very driven and would love to show you my skills if hired by your company.

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Manager

Feast American Diner LLC - Denny's Restaurant
North Syracuse, New York
01.2018 - Current


  • Currently running a Certified Manager Training Unit
  • In charge of all hiring and terminations in unit
  • Skilled in all job codes in restaurant and oversees all training of new staff
  • Oversees inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring 30+ personnel on Denny's principles, industry practices, company procedures and POS system.
  • Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherance.

Restaurant Manager

Feast American Diner LLC-Denny's Restaurant
De Witt, New York
10.2017 - 01.2018
  • deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Assistant Manager

Feast American Diner LLC- Denny's Restaurant
North Syracuse, New York
10.2016 - 10.2017
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.

Server Trainer

Feast American Diner LLC- Denny's Restaurant
Camillus, New York
03.2004 - 10.2016
  • Skilled in FOH food service
  • Skilled in taking orders, delivering great food correctly and in timely manner
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers how to memorize menu ingredients and provide information in friendly and relatable manner.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Education

High School Diploma - undefined

Fowler High School
Syracuse, NY
1998

Skills

  • Serve Safe Certified (TAPS)
  • Certified Manager Trainer
  • Staff training/development
  • Effective leader
  • Conflict resolution
  • Customer service-oriented
  • Efficient multi-tasker

Certification

  • Serve Safe Certified (TAPS)
  • Certified Manager Trainer/Training Unit

Timeline

General Manager

Feast American Diner LLC - Denny's Restaurant
01.2018 - Current

Restaurant Manager

Feast American Diner LLC-Denny's Restaurant
10.2017 - 01.2018

Assistant Manager

Feast American Diner LLC- Denny's Restaurant
10.2016 - 10.2017

Server Trainer

Feast American Diner LLC- Denny's Restaurant
03.2004 - 10.2016

High School Diploma - undefined

Fowler High School

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Robin Gilbert