Robin Givens Smith
Marietta,GA
Summary
Dedicated Tax Examining Technician with the IRS, recognized for fostering trust through professionalism and empathy. Expert in tax software and document review, enhancing efficiency and promoting compliance. Proven ability to manage caseloads effectively, contributing to organizational growth and achieving outstanding customer service feedback.
Overview
10
10
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service, IRS
03.2015 - Current
- Fostered trust with taxpayers by consistently displaying professionalism, competence, and empathy in all interactions.
- Enabled quicker resolution of outstanding cases through excellent organizational skills when managing caseloads.
- Provided exceptional customer service to taxpayers, consistently receiving positive feedback on professionalism and helpfulness.
- Facilitated accurate reporting for taxpayers by reviewing financial documents and ensuring proper application of tax laws and regulations.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues across various departments.
- Maintained up-to-date knowledge of current tax legislation, allowing for accurate interpretation and application of relevant laws during examinations.
- Increased efficiency in the examination process by maintaining thorough documentation and organization of taxpayer records.
- Promoted voluntary compliance among taxpayers by clearly explaining obligations under the law during communications.
Education
BBA - Marketing
University of Georgia
Athens GAMBA - Marketing
Kennesaw State University
Kennesaw, GA01-1992
Skills
- Strategic organizational development
- Data entry proficiency
- Skilled in utilizing tax software tools
- Organizational growth
- Tax software mastery
- Document review
Accomplishments
I received an Award Type : C011-Performance Award GS/WG
on 11/17/2024-Award Justification : A3664552.
My Performance Rating of 4- Greater than Fully Success for
the period of April 1, 2023 to March 31, 2024.
Timeline
Tax Examining Technician
Internal Revenue Service, IRS
03.2015 - Current
BBA - Marketing
University of Georgia
MBA - Marketing
Kennesaw State University
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