Robin Glass
Lady Lake,FLORIDA
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
44
44
years of professional experience
Work History
Executive Director
Georgia Department Of Natural Resources
06.2004 - 05.2023
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Advocated for organization and company mission to raise awareness and support.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Formulated and executed strategic initiatives to improve product offerings.
- Initiated strategy to drive company growth and increase market share and profitability.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Directed technological improvements, reducing waste and business bottlenecks.
Insurance Agent
American General Insurance
10.2002 - 04.2004
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Investigated and processed claims swiftly to keep customers satisfied.
- Created detailed reports for management to track performance and sales.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Monitored customer feedback and identified areas of improvement.
Police Officer, Uniformed Road Patrol
Mount Dora Police Department
01.1979 - 04.1981
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Conducted searches of individuals, vehicles and premises.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Assisted in special investigations and crime prevention programs.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Thoroughly analyzed criminal information and processed crime scenes.
- Checked vehicle equipment for proper functioning prior to use.
Education
Law Enforcement Certification - Law Enforcement
Lake County Vocational School
Eustis, FL10.1977
High School Diploma -
Groveland High School
Groveland, FL06.1977
Skills
- Case Management
- Strategic Planning
- Business Development
- Stakeholder Relations
- Financial Management
- Program Management
- Marketing
- Fundraising
- Operations Management
- Human Resources
- Community Engagement
- Vendor Relations
- Quality Control
- Team Bonding
- Business Administration
- Business Management
- Public Speaking
- Media Relations
- Leadership Development
Accomplishments
- Awarded State Customer Service Award for outstanding service to the community.
- Awarded Governors Customer Service Hero Award for outstanding service to the community.
- Supervised team of 21 staff members.Ga. Dept. of Natural Resources Outstanding Site Operation Award
- Ga House of Representatives Resolution
Timeline
Executive Director
Georgia Department Of Natural Resources
06.2004 - 05.2023
Insurance Agent
American General Insurance
10.2002 - 04.2004
Police Officer, Uniformed Road Patrol
Mount Dora Police Department
01.1979 - 04.1981
Law Enforcement Certification - Law Enforcement
Lake County Vocational School
High School Diploma -
Groveland High School
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