Robin Glover
Horizon City,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated manager with a strong focus on process building, and problem-solving to create an environment for continuous improvement.
Overview
18
18
years of professional experience
Work History
Assistant Parts Manager
Doggett Freightliner
09.2021 - Current
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Trained team members in successful strategies to meet operational and sales targets.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Ordered parts for customers, repair shops, and service departments for use in Class 5 - Class 8 equipment and trailers.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Supervised and trained staff on product knowledge and customer service.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Provided timely, insightful and accurate reports to upper management.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Monitored inventory levels to confirm compliance with company policy.
- Developed and implemented policies and procedures for inventory management.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
Warehouse Manager
Doggett Freightliner
03.2016 - 09.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
Parts Warehouse
Doggett Freightliner
08.2011 - 03.2021
- Developed and managed daily operating procedures for drivers and warehouse employees.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and standards.
- Recorded incoming and outgoing shipments for accurate tracking.
- Executed quality control procedures to verify acceptable condition of goods.
- Operated forklift and other warehouse equipment to safely move and store goods.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Unloaded, inspected and stored cores and warranty parts.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Processed damaged goods and completed wasted inventory paperwork.
Merchandise Supervisor
Walmart
07.2008 - 08.2011
- Trained, mentored and oversaw team members to drive performance and sales excellence.
- Upheld company merchandise standards with all displays and promotions.
- Reorganized displays to match updated planograms.
- Established clear sales goals and motivated staff to meet objectives.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Conducted regular inventories of stock and documented losses using Smart System.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Cut meats to customer specifications and answered questions about specialty products.
- Adhere to safety and cleanliness standards and maintained equipment.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
Inventory Control Specialist
Walmart
08.2005 - 07.2008
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Supervised and trained new staff in performing count requests.
- Updated merchandise pricing to match new values and special promotional rates.
Education
High School Diploma -
J M Hanks High School
El Paso, TXNo Degree - English Literature
El Paso Community College
El Paso, TXSkills
- Performance Improvement
- Carrier Negotiations
- Coordinating Paperwork
- Complex Problem-Solving
- Internal Loss Prevention
- Safety Regulations Implementation
- Profits and Losses Tracking
- Operations Management
- Invoice Processing
- Customer Accounts Management
- Staff Training
- Employee Performance Evaluations
- Company Inventory Oversight
Accomplishments
- Supervised team of over 40 staff members across 2 locations.
- Managed 2 stores with an combined inventory of over $3 Million.
- Created core and warranty parts processes for dealership.
- Planned and oversaw the move into a new facility.
- Created a diverse team of professionals.
Timeline
Assistant Parts Manager
Doggett Freightliner
09.2021 - Current
Warehouse Manager
Doggett Freightliner
03.2016 - 09.2021
Parts Warehouse
Doggett Freightliner
08.2011 - 03.2021
Merchandise Supervisor
Walmart
07.2008 - 08.2011
Inventory Control Specialist
Walmart
08.2005 - 07.2008
High School Diploma -
J M Hanks High School
No Degree - English Literature
El Paso Community College
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