Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Robin Godwin

Zephyrhills,FL

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Financial Services Associate

Amscot Financial
05.2024 - Current
  • Opened accounts for new and existing customers and assisted customers in completing application forms.
  • Monitored loans and accounts payable and receivable to keep current.
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed paperwork for accuracy.
  • Administered account transactions and responded to customer inquiries concerning financial products.
  • Performed ATM deposits, withdrawals, check deposits and check cashing.
  • Opened and closed accounts as required.
  • Provided excellent customer service, addressing concerns promptly and proactively anticipating client needs.
  • Balanced multiple priorities simultaneously while maintaining focus on delivering high-quality service to all clients.
  • Demonstrated exceptional attention to detail when reviewing client accounts, identifying errors or discrepancies early on.

SECRETARY TO THE GENERAL MANAGER

G.T.S. Mobile Modular Services, LLC
01.2022 - 04.2024
  • Provided administrative support to the General Manager, including scheduling meetings and appointments, organizing travel arrangements, filing documents and preparing reports
  • Created purchase orders and invoices utilizing Field Pulse software application
  • Processed payroll documentation accurately within established timelines
  • Utilized excellent customer service skills to respond to inquiries from clients or customers
  • Ensured compliance with company policies, procedures and applicable laws and regulations
  • Updated databases regularly with new employee information or changes in status
  • Initiated background checks on potential employees prior to hiring
  • Managed incoming emails, phone calls and other correspondence in a timely manner
  • Supervised junior staff members in their daily duties when required
  • Scanned documents into digital format for archiving purposes
  • Proofread documents prior to submission while paying close attention to detail
  • Performed research tasks as requested by the General Manager
  • Compiled data into meaningful reports using Microsoft Excel spreadsheets
  • Organized and maintained office systems, ensuring all information was up-to-date and easily accessible
  • Developed strong relationships with internal staff through effective communication
  • Processed and filed confidential materials related to labor and employee relations
  • Prioritized multiple functions while maintaining attention-to-detail and deadlines
  • Reviewed and prepared all incoming correspondence for director's signature
  • Ordered office supplies to maintain stock, keeping records of all purchasing receipts
  • Scheduled and confirmed appointments for clients or customers
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Assisted staff with computer usage
  • Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
  • Made copies of correspondence and other printed material
  • Ordered and dispensed supplies to maintain office inventory
  • Maintained timekeeping information and submitted and processed payroll
  • Opened, read, route, and distributed incoming mail and other materials and answer routine letters
  • Reviewed work completed by other employees to verify proper spelling and grammar
  • Arranged for repairs for office equipment malfunctions.

UNEMPLOYED

Florida Unemployment
07.2021 - 01.2022
  • Participated in ongoing training to enhance own job skills and knowledge
  • Focused on learning new skills and staying updated with industry changes
  • Sought continuing education opportunities to stay current with industry trends.

DIRECTOR OF OPERATIONS AND ADMINISTRATIONS

Park Place Manufactured Housing, Inc.
10.2002 - 06.2021
  • Established and implemented the day-to-day operational and administrative operations
  • Promoted productivity by handling all administrative tasks, including schedules and correspondence
  • Provided consistent direction and support for all of the staff and sales team members
  • Prepared all sales documents and completed loan documents
  • Facilitated all closings
  • Effectively provided customer service to all home buyers and rental home residents
  • Handled calls each day, skillfully managing telephone system to answer questions and problem solve
  • Maintained and updated all documents requested by management on a weekly basis
  • Pioneered the purchase of all new and used homes
  • Coordinated and monitored subcontractors to complete work needed on all homes
  • Completed title transfer documents, as well as processed title work
  • Prepared and executed all documents needed for evictions
  • Received and processed all payments received and completed documentation for Chief Financial Officer
  • Handled vendor invoices, verifying coding, reconciling purchase orders, and documenting approvals
  • Consulted with Chief Financial Officer for payment of invoices and prepared checks for signature
  • Prepared monthly reports for sales tax purposes
  • Reconciled all bank accounts on a monthly basis
  • Updated financial institution spreadsheets for loan purposes
  • Compiled and processed information for renewal of all licenses
  • Experienced in use of Microsoft Office and Outlook.

SECRETARY

Godwin's Home Center
06.1999 - 10.2002
  • Handled calls each day, skillfully managing multi-line telephone system to answer questions, route calls, and take messages
  • Promoted productivity by handling all administrative tasks, including schedules and correspondence.

Education

HIGH SCHOOL DIPLOMA -

Armwood High School
Seffner, FL
01.2006

Bachelor of Science - Business Management

DeVry University
01.2006

Skills

  • Task prioritization
  • Scheduling
  • Recordkeeping
  • Written communication
  • Regulatory compliance
  • Time management
  • Multitasking
  • Process improvement
  • Quality assurance
  • Account Reconciliation
  • Accounts Payable
  • Bank Reconciliation
  • Accounts Receivable
  • Microsoft Office
  • Microsoft Outlook
  • QuickBooks
  • Office Management
  • Front desk
  • Customer service

Certification

Florida Notary Public

References

References available upon request

Timeline

Financial Services Associate

Amscot Financial
05.2024 - Current

SECRETARY TO THE GENERAL MANAGER

G.T.S. Mobile Modular Services, LLC
01.2022 - 04.2024

UNEMPLOYED

Florida Unemployment
07.2021 - 01.2022

DIRECTOR OF OPERATIONS AND ADMINISTRATIONS

Park Place Manufactured Housing, Inc.
10.2002 - 06.2021

SECRETARY

Godwin's Home Center
06.1999 - 10.2002

HIGH SCHOOL DIPLOMA -

Armwood High School

Bachelor of Science - Business Management

DeVry University

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