Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Robin Gonzalez

Ponder,TX

Summary

Highly skilled, detail oriented, strong work ethic phlebotomist with a effective record in painless venipuncture. Extensive training in capillary, and other special collections. Familiar and relevant experience in broad fast- paced healthcare settings. Known for efficiently completing procedures and collections to ensure exceptional patient care. Skilled in specimen handling, data entry, communication, empathy, and adaptability to ensure efficient workflows.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Phlebotomist

Quest Diagnostics
Denton, TX
12.2023 - Current
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Documented patient information into electronic medical records system.
  • Provided excellent customer service while interacting with patients.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Prepared specimens for transport to external laboratories.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.

Medical Assistant

Texas Bone & Joint Center
Denton, TX
03.2023 - 11.2023
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized patient charts before each day's clinic sessions began.
  • Administered injections, medications and treatments as directed by the physician.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Educated patients about medications, procedures and physician's instructions.
  • Incorporated outside records into charts and EHR.
  • Scheduled appointments for patients via phone and in person.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Answered phones in a professional manner and responded promptly to messages left by callers.
  • Assisted physicians with casting and splinting of fractures.
  • Administered injections or medications as directed by the physician.
  • Performed basic laboratory tests such as urinalysis and collected viable blood samples

Clinical Lab Assistant

Texas Health Presbyterian Hospital
Denton, TX
12.2018 - 03.2023
  • I began working here as soon as we moved to Texas
  • I have been a phlebotomist and worked in a laboratory for over 14 years
  • Verified patient information by comparing the collected specimen labels with patient identification bracelets.
  • Interacted courteously with patients when explaining procedure details or answering questions.
  • Communicated effectively with laboratory personnel regarding specimen collection requirements.
  • Prepared and maintained phlebotomy equipment, including needles, tourniquets, gauze, cotton balls, and other supplies.
  • Collected blood specimens for laboratory analysis according to established procedures.
  • Demonstrated excellent customer service skills while interacting with patients and families.
  • Performed venipuncture on patients of all ages utilizing proper techniques.
  • Labeled tubes accurately with patient's name, date of birth and other relevant information as required by the lab.
  • Responded appropriately during emergency situations involving bleeding or shock.
  • Managed multiple tasks simultaneously while maintaining accuracy in collecting samples from patients.
  • Assisted in training new staff members on proper phlebotomy techniques and safety protocols.
  • Monitored inventory levels of supplies necessary for successful completion of job duties.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Collected specimen samples and transported to laboratory for processing.

Lead phlebotomist; Worked in ER

Sparks Hospital
Fort Smith, AR
06.2014 - 07.2017
  • Directed and coordinated the work of phlebotomists to ensure efficient department operations.
  • Assisted with the scheduling of personnel to meet staffing requirements.
  • Resolved any customer service issues promptly by providing timely information or assistance.
  • Followed up on pending orders or test results in order to expedite delivery time frames.
  • Maintained accurate records of patient specimens collected and processed during shift.
  • Identified areas where improvements could be made within the department's operational structure.
  • Managed inventory levels by ordering additional supplies as needed.
  • Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
  • Evaluated employee performance against established goals and objectives.
  • Responded quickly to emergency situations involving patients or staff members.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Identified patients using proper procedures prior to specimen collection.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Entered patient information and test orders into computer systems accurately.
  • Collected specimens for drug screens and alcohol tests.
  • Collaborated with laboratory personnel to resolve specimen issues.

Lab Tech Assistant

Mercy Hospital
Fort Smith, AR
03.2012 - 07.2014
  • Provided excellent customer service while interacting with patients.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Prepared specimens for transport to external laboratories.
  • Verified patient information prior to specimen collection.
  • Maintained a clean, safe, and organized work environment.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Provided assistance to clinical staff during patient visits.
  • Processed samples accurately and efficiently.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Documented patient information into electronic medical records system.
  • Receive, order, cancel, and add-on tests to specimens
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Verified collection orders and communicated discrepancies to nurses.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Assisted in the training and mentoring of new phlebotomy staff.

Education

Associates Degree of Applied Science in Health Information Technology -

Arkansas Tech University
Ozark, AR
12.2013

Associate in Science (AS) in Health Information Technology -

Arkansas Tech University
Ozark, AR
12.2013

Certificate of Proficiency in Allied Health -

Arkansas Tech University
Ozark, AR
12.2013

Gold Career Readiness Certificate -

Fort Smith, AR

Wage Certifications in Employability, Clerical, Industrial, Bank Teller -

Fort Smith, AR

Skills

  • Venipuncture Expertise
  • Specimen Preparation
  • Specimen handling
  • Paperwork Processing
  • Patient Care
  • HIPAA Compliance
  • Medical terminology knowledge
  • Communication abilities
  • Patient support

Certification

Nationally Certified Phlebotomist

Additional Information

Skills: Professional Phone Etiquette, MS Office, Communication Skills, Flexible, Accurate & Detailed Oriented, Multi-line Phone Proficiency, Filing, Efficient & Reliable Worker & Team Player, Adaptable, Multi-tasker, & Ability to Work Well under Pressure. 3+ Years Certified Phlebotomist Experience, Familiar with Lab Protocols

Personal Information

  • Title: Clinical Lab Assistant Lead/ Phlebotomist
  • Work Permit: Authorized to work in the US for any employer

Timeline

Phlebotomist

Quest Diagnostics
12.2023 - Current

Medical Assistant

Texas Bone & Joint Center
03.2023 - 11.2023

Clinical Lab Assistant

Texas Health Presbyterian Hospital
12.2018 - 03.2023

Lead phlebotomist; Worked in ER

Sparks Hospital
06.2014 - 07.2017

Lab Tech Assistant

Mercy Hospital
03.2012 - 07.2014

Associates Degree of Applied Science in Health Information Technology -

Arkansas Tech University

Associate in Science (AS) in Health Information Technology -

Arkansas Tech University

Certificate of Proficiency in Allied Health -

Arkansas Tech University

Gold Career Readiness Certificate -

Wage Certifications in Employability, Clerical, Industrial, Bank Teller -

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Robin Gonzalez