Robin Gonzalez
Warranty Administrator
Cartersville,GA
Summary
Detail-oriented Warranty Administrator with a proven track record in ensuring compliance with warranty procedures and effectively managing customer claims. Expertise includes in-depth knowledge of manufacturers' warranty policies, exceptional problem-solving abilities, and a commitment to delivering high-quality customer service. Achievements include streamlining warranty processes, significantly reducing claim errors, and enhancing overall operational efficiency. Career aspirations focus on leveraging these skills to drive further improvements in warranty administration.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Warranty Administrator
Jim Ellis Mazda Of Marietta
Marietta, GA
02.2011 - Current
- Review and process warranty claims to ensure accuracy of all information.
- Reconcile warranty receivables with payments using appropriate accounting schedules.
- Organize information by using spreadsheets, databases or word processing applications.
- Follow up on payments for outstanding claims.
- Process claims for payment or forward to appropriate personnel for further investigation
- Stay up to date on factory announcements and recalls.
- Examine claims, records and procedures to grant approval of coverage.
- Communicate effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Resubmit rejected warranty claims and received authorization for write-offs.
- Maintain up-to-date knowledge of current industry regulations related to warranties.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Utilize various software and tools to streamline processes and optimize performance.
- Manage time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
MEDICAL ASSISTANT
Everest College
Marietta, GA 01.2009 - 12.2010
High School Diploma -
FRONTIER HIGH SCHOOL
CAMARILLO CA06-1984
Skills
- Claim processing
- Warranty schedules
- Data entry and management
- Journal entry and posting
- Adaptability
- Multi-tasking
- Strong work ethic
- CDK
- STRATUS
- DEALER SOURCE
- SONSIO
- TYPE 68 WPM
- FIDELITY
Affiliations
- On the serve team at Crosspoint City Church
Accomplishments
- Employee of the Month November 2021
References
References available upon request.
Timeline
Warranty Administrator
Jim Ellis Mazda Of Marietta
02.2011 - Current
MEDICAL ASSISTANT
Everest College
01.2009 - 12.2010
High School Diploma -
FRONTIER HIGH SCHOOL
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