Robin Gordon
Mesquite,TX
Summary
Strategic Management with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Flexible approach for changing production loads and equipped with sound understanding of effective safety policies. Diplomatic individual with strong leadership and decision-making skills.
Overview
15
15
years of professional experience
Work History
Shift Manager
ABM
2022.10 - Current
- Completed ABM Leadership Accelerator Program January 2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed and trained new staff in performing census.
- Learned over 40 team members' role to offer skilled backup during shortages and high-volume periods.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Resolved issues proactively during construction phases by anticipating potential challenges and developing contingency plans accordingly.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Case Picker
DB Schenker
2019.05 - 2022.09
Order Selector
Oreillys Distribution Center
2017.05 - 2019.06
Package Handler
FedEx:Ground
2014.10 - 2017.04
Customer Service Representative
UnitedHealthcare
2011.07 - 2014.10
Sales Representative
Humana
2009.06 - 2014.10
Education
High School Diploma -
H Grady Spruce High School
2007
Skills
- Operational Efficiency and Safety
- Team Management
- Effective Communication and Active Listening
- Problem Solving
- Coaching
- Planning and Forecasting
- Professional Telephone Etiquette
- Negotiation and Adaptability
- Team Leadership
- Heavy Equipment Operations
- Client Relations
- Time Management
Timeline
Shift Manager
ABM
2022.10 - Current
Case Picker
DB Schenker
2019.05 - 2022.09
Order Selector
Oreillys Distribution Center
2017.05 - 2019.06
Package Handler
FedEx:Ground
2014.10 - 2017.04
Customer Service Representative
UnitedHealthcare
2011.07 - 2014.10
Sales Representative
Humana
2009.06 - 2014.10
High School Diploma -
H Grady Spruce High School
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