Robin Gordon
Eugene
Summary
Detail-oriented Digital Content Creator known for effective communication and collaboration. Experience in managing multiple projects, analyzing audience feedback, and proposing creative ideas to drive user engagement. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Digital Content Creator
Self Employed Web
Eugene
02.2018 - Current
- Developed engaging digital content for various social media platforms.
- Created and edited videos to enhance user engagement and brand visibility.
- Collaborated with clients to understand their content needs and preferences.
- Managed multiple projects simultaneously, ensuring timely delivery of materials.
- Analyzed audience feedback to refine future content strategies and approaches.
- Optimized website content to increase organic search traffic.
- Created engaging, brand-relevant content for social media channels.
- Coordinated with external vendors such as photographers or videographers when necessary.
- Managed editorial calendars to ensure timely delivery of content across channels.
- Monitored social media accounts for customer feedback and responded promptly to inquiries.
- Posted timely and engaging content on social media and website to attract audience.
- Proposed creative ideas to engage followers with different content types and formats.
Administrative Assistant
Dunbar Spring
Phoenix
01.2013 - 07.2018
- Managed office correspondence and maintained communication with clients and stakeholders.
- Developed and maintained filing systems to ensure easy access to important documents.
- Coordinated office supplies inventory and placed orders as needed to support operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to appropriate department or employee.
Server/Bartender
Red Devil Italian Restaurant & Pizzeria
Tempe
02.2010 - 10.2015
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff promptly.
- Maintained cleanliness and organization of dining area and serving stations.
- Collaborated with team members to ensure timely food delivery to tables.
- Handled cash and processed payments using point-of-sale systems efficiently.
- Trained new servers on restaurant procedures and customer service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
Dog Bather
PetSmart Charities
Chandler
01.2012 - 12.2013
- Bathed and groomed dogs using appropriate shampoos and techniques.
- Ensured cleanliness of bathing area and tools after each session.
- Assisted in managing the flow of clients during busy periods.
- Monitored dog behavior to ensure safety and comfort during baths.
- Communicated with pet owners about grooming services and care tips.
- Collaborated with team members to uphold PetSmart Charities' grooming standards.
- Maintained cleanliness of the facility at all times.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Provided nail trims and ear cleaning as requested by the customer.
- Brushed out mats from fur coats using proper techniques.
- Ensured safety protocols were followed throughout the grooming process.
- Monitored animals for signs of distress or discomfort during bath time.
- Greeted customers warmly upon arrival.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Educated customers on proper care techniques for their pets.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Education
High School Diploma -
Southwest Institute of Natural Aesthetics
Tempe, AZ05-2009
Skills
- Content creation
- Effective communication
- Creative brainstorming
- Client engagement
- Team collaboration
- Image editing software
- Content scheduling
Timeline
Digital Content Creator
Self Employed Web
02.2018 - Current
Administrative Assistant
Dunbar Spring
01.2013 - 07.2018
Dog Bather
PetSmart Charities
01.2012 - 12.2013
Server/Bartender
Red Devil Italian Restaurant & Pizzeria
02.2010 - 10.2015
High School Diploma -
Southwest Institute of Natural Aesthetics