Robin Gottfried
Shelby,MT
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
3
3
years of professional experience
Work History
Office Manager
Shelby Chiropractic
Shelbyville, MT
07.2024 - Current
- Maintained an organized filing system for all records in compliance with legal regulations both written and elctronicly
- Assisted with administrative tasks such as data entry into company databases.
- Maintained reception area cleanliness and tidiness.
- Compiled monthly expense reports for senior management review.
- Answered incoming calls and emails in a professional and polite manner, promptly responding to customer queries and scheduling
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Adhered to company policies regarding confidentiality of sensitive information.
- Created spreadsheets to track customer information such as contact details and preferences.
- Scheduled appointments and maintained calendars for staff members.
- Managed the distribution of incoming mail, faxes, and packages.
- Obtained and processed payments from clients for products and services.
- Facilitated smooth communication between staff and senior management
Pharmacy Technician/Lead Front Desk Receptionist
Marias Health Care
Shelby, MT
08.2021 - 07.2024
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Restocked shelves with new supplies of medications as needed.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Organized work areas so that everything was easily accessible when needed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted in training new employees on pharmacy procedures.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
- Provided education materials about medications to patients upon request.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Performed data entry tasks using various software applications
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
- Responsible for handling cash payments from customers at the reception counter.
- Greeted and welcomed guests to the office.
- Managed a multi-line phone system, answered inquiries and transferred calls accordingly.
- Explained policies and procedures to visitors.
- Preserved office security by following safety procedures and controlling access via reception desk.
Education
High School Diploma -
Midlothian Heritage High School
Midlothian, Va06-1988
Skills
- Office Management
- Team Supervision
- Expense Reporting
- Staff hiring
- Supply Management
- Inventory Control
- Bookkeeping
- Data Entry
- Payroll Processing
- Human Resources
- Account Reconciliation
- Scheduling
- Organizational Skills
- Billing
References
References available upon request.
Timeline
Office Manager
Shelby Chiropractic
07.2024 - Current
Pharmacy Technician/Lead Front Desk Receptionist
Marias Health Care
08.2021 - 07.2024
High School Diploma -
Midlothian Heritage High School