Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Robin Graber

Alliance,OH

Summary

Dynamic Regional Business Manager with a proven track record at Mancan Temporary Staffing Employment Agency, driving revenue growth through strategic planning and exceptional negotiation skills. Expert in operations management and team leadership, I successfully implemented process improvements that enhanced productivity and customer satisfaction, consistently exceeding performance targets.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

Regional Business Manager

Mancan Temporary Staffing Employment Agency
04.2016 - 05.2023
  • Directed regional sales strategies to achieve revenue growth and market expansion.
  • Developed training programs to enhance team performance and product knowledge.
  • Analyzed market trends to identify competitive opportunities and inform strategic planning.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery.
  • Fostered relationships with key clients, enhancing customer loyalty and retention rates.
  • Implemented process improvements that increased productivity across regional teams.
  • Led negotiations for high-stakes contracts, resulting in favorable terms for the organization.
  • Established key performance indicators to monitor sales effectiveness and operational efficiency.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Managed supply and equipment inventory for business according to forecasts and needs.
  • Conducted thorough market research to identify potential growth areas and stay ahead of industry trends.
  • Aggressively pursued new business opportunities leading to increased revenue generation within the region.
  • Streamlined operations by identifying inefficiencies, implementing process improvements, and reducing costs.
  • Developed and executed successful marketing plans for product promotion and increased brand visibility.
  • Mentored junior staff members in sales techniques, negotiation skills, territory planning, time management, among other relevant topics.
  • Led regular team meetings to review performance metrics, discuss challenges, share best practices, and celebrate successes.
  • Leveraged knowledge of local markets effectively positioning our products against competitors.
  • Negotiated favorable contract terms with key suppliers, securing cost savings without compromising quality or delivery times.
  • Enhanced customer satisfaction rates through exceptional account management and prompt resolution of issues.
  • Introduced new CRM software that streamlined customer interactions while increasing sales team efficiency and effectiveness.
  • Managed a high-performing team of sales representatives, providing coaching, training, and performance evaluations.
  • Implemented data-driven decision making to monitor KPIs, adjust tactics, and achieve ambitious sales targets.
  • Established effective communication channels between management and staff to ensure alignment on corporate objectives.
  • Consistently met or exceeded annual performance targets by developing and executing a strategic business plan for the region.
  • Boosted regional sales by implementing effective business strategies and fostering strong client relationships.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Business Development Manager

Mancan Temporary Staffing Employment Agency
03.2012 - 04.2016
  • Developed strategic partnerships to enhance market presence and drive revenue growth.
  • Identified new business opportunities through market analysis and competitive research.
  • Mentored junior staff on best practices in business development and relationship management.
  • Utilized CRM systems to track sales activities and optimize customer interactions effectively.
  • Analyzed performance metrics to inform strategy adjustments and improve overall team effectiveness.
  • Collaborated with marketing teams to create targeted campaigns aligned with business objectives.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Performed client research and identified opportunities for account growth, account penetration, and market expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Led cross-functional teams to launch marketing campaigns, resulting in increased brand awareness.
  • Participated in trade shows and conferences to network and generate leads.
  • Expanded customer base by networking at industry events and leveraging social media platforms.
  • Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.
  • Spearheaded development of new product line, leading to significant expansion of market footprint.
  • Diversified revenue streams by exploring and launching into new geographic markets.
  • Drove revenue growth by identifying and securing new business opportunities in untapped markets.
  • Conducted market analysis to identify trends and adjust business strategies accordingly.
  • Implemented CRM tools to better track sales opportunities and customer interactions.
  • Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.
  • Streamlined contract renewal processes to enhance customer retention rates.
  • Secured high-value accounts through persistent and strategic outreach efforts.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Drove sales by developing multi-million dollar contract sales.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Area Sales Manager

Mancan Temporary Staffing Employment Agency
02.2007 - 03.2012
  • Led regional sales initiatives, driving revenue growth through strategic planning and execution.
  • Developed and implemented training programs for new sales representatives, enhancing team performance.
  • Analyzed market trends to identify opportunities for product expansion and customer engagement.
  • Established strong relationships with key clients, fostering loyalty and repeat business.
  • Collaborated with marketing teams to design promotional materials tailored to regional needs.
  • Monitored sales metrics, providing actionable insights to optimize strategies and improve efficiency.
  • Mentored junior sales staff, sharing best practices to enhance overall team capabilities.
  • Coordinated cross-functional meetings to align sales objectives with organizational goals and priorities.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
  • Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
  • Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Office Marketing and Recruiting Manger

Mancan Temporary Staffing Employment Agency
03.2001 - 02.2007
  • Developed and implemented recruitment strategies to attract top talent across various departments.
  • Streamlined candidate sourcing processes using advanced applicant tracking systems.
  • Conducted comprehensive interviews and assessments to evaluate candidate qualifications and fit.
  • Collaborated with hiring managers to define role requirements and create targeted job descriptions.
  • Facilitated training sessions for junior recruiters on best practices and compliance standards.
  • Analyzed recruitment metrics to identify trends and optimize staffing efforts effectively.
  • Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Managed applicant tracking systems to keep recruitment processes organized.
  • Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
  • Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
  • Negotiated job offers to attract top talent and keep organization competitive in job market.
  • Managed recruitment team and trained and mentored new advisors.
  • Collaborated cross-functionally with HR teams to align recruitment efforts with overall organizational goals and objectives.
  • Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
  • Managed recruitment team and educated and mentored new advisors.
  • Conducted regular performance reviews for recruitment team members, providing constructive feedback and support for professional development goals.
  • Conducted thorough market research to stay informed of industry trends and competitor practices in talent acquisition strategies.
  • Developed and implemented recruiting strategies to attract and retain top talent for organization.
  • Optimized applicant tracking system to streamline recruitment workflow, resulting in improved productivity levels.
  • Negotiated favorable contract terms with external vendors, ensuring cost-effective solutions for recruitment needs.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Liaised between multiple business divisions to improve communications.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Fostered positive work environment through comprehensive employee relations program.
  • Discovered and resolved complex employee issues that affected management and business decisions.

Sales and Marketing Representative

Manpower Employment Agency
05.1998 - 04.2001
  • Developed and executed targeted marketing campaigns to increase client engagement.
  • Collaborated with team to identify prospective clients and generate new business opportunities.
  • Utilized CRM software to track leads, monitor sales performance, and manage client relationships.
  • Conducted market research to analyze trends and inform strategic decision-making processes.
  • Presented product demonstrations to potential clients, effectively communicating key benefits and features.
  • Assisted in creating promotional materials that enhanced brand visibility and attracted new customers.
  • Coordinated events and trade shows to showcase products, fostering direct interactions with potential clients.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

No Degree - Merchandising And Design

FIDM
Los Angeles, CA

No Degree - Bunsiness

Orange Coast College
Costa Mesa, CA

No Degree - General Studies

Kent State University
Kent, OH

Skills

  • Operations management
  • Problem-solving
  • Multitasking
  • Computer skills
  • Organizational skills
  • Team leadership
  • Business planning
  • Negotiation
  • MS office
  • Customer relationship management
  • Reliability
  • Negotiation and conflict resolution

Affiliations

Board Member of the Alliance Area Development Foundation


Member of Greater Alliance Area Foundation


Member of Alliance Area Chamber of Commerce


Member of the Trumbull County Chamber of Commerce

Timeline

Regional Business Manager

Mancan Temporary Staffing Employment Agency
04.2016 - 05.2023

Business Development Manager

Mancan Temporary Staffing Employment Agency
03.2012 - 04.2016

Area Sales Manager

Mancan Temporary Staffing Employment Agency
02.2007 - 03.2012

Office Marketing and Recruiting Manger

Mancan Temporary Staffing Employment Agency
03.2001 - 02.2007

Sales and Marketing Representative

Manpower Employment Agency
05.1998 - 04.2001

No Degree - Merchandising And Design

FIDM

No Degree - Bunsiness

Orange Coast College

No Degree - General Studies

Kent State University

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Robin Graber