Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robin Gray

Johns Creek,GA

Summary

Results-focused professional offering 20 plus years of progressive leadership experience. Performance driven leader successful in budgeting, resulting in huge controllable profits. Transform staff into high performing leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Organized, diligent, with excellent written, oral, and interpersonal communication skills.
Engaged leader who leads by example.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Community Association Manager

FirstService Residential
Atlanta, Georgia
09.2022 - Current
  • Perform functions to manage, direct and provide leadership to multiple assigned properties/book of business.
  • Ensure properties are maintained and operated in accordance with company objectives.
  • Facilitate solutions to problems between communities and internal support staff.
  • Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
  • Maintain open communication and provide timely action updates to Board and residents.
  • Recommend and manage multiple budgets for area of responsibility based on book of business.

Regional Director of Operations

Nationwide Hotel Management Company, LLC
Atlanta, Georgia
10.2018 - 09.2022
  • Promoted to Regional Director of Operations after 4 years as General Manager.
  • Responsible for 7 properties in Alabama and Georgia Regions.
  • Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
  • Ranked within Top 5 of 11 RDOs throughout year.

General Manager

Nationwide Hotel Management Company, LLC
Atlanta, Georgia
11.2014 - 10.2018
  • Launched opening of brand new 124 room extended stay hotel in 2015.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Managed wide variety of guest service and administrative tasks.
  • Directed day-to-day operations of hotel to provide safe and enjoyable guest experience.
  • Built and maintained loyal, long-term guest relationships through effective account management and rapport building.

Operations Manager

G6 Hospitality, LLC
06.2008 - 11.2014
  • Oversaw all aspects of employment for staff including recruiting, hiring, training, scheduling, motivation, and retention.
  • Implemented marketing initiatives resulting in increased occupancy and profitability.
  • Maintained timely and accurate payroll, reconciled bank deposits.
  • Elevated guest satisfaction ratings by providing speedy resolutions.
  • Fostered positive relationships with guests to maximize satisfaction, retention and experience.

Education

Communication and Media Studies

Valdosta State University
Valdosta, Georgia
.

Skills

  • Quality and Process Improvements
  • Multi-unit Operations Management
  • Emotional Intelligence
  • Customer Satisfaction
  • Operational Excellence
  • Detail Oriented
  • Performance monitoring
  • Documentation And Reporting
  • Internal Audits
  • Quality improvements
  • Problem-solving skills
  • Quality Assurance
  • Interpersonal Communication
  • Effective Communication

Certification

  • Brand Operations Services (Deloitte)
  • Licensed Community Association Manager (GREC)

Timeline

Community Association Manager

FirstService Residential
09.2022 - Current

Regional Director of Operations

Nationwide Hotel Management Company, LLC
10.2018 - 09.2022

General Manager

Nationwide Hotel Management Company, LLC
11.2014 - 10.2018

Operations Manager

G6 Hospitality, LLC
06.2008 - 11.2014

Communication and Media Studies

Valdosta State University

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Robin Gray