Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Skills:
Timeline
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Robin Green

Dallas,TX

Summary

Personable and dedicated Office Manager with 17 years of experience in the glass industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Office Manager

C R Laurence Co
Dallas , TX
09.2007 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ensure filing systems are maintained and current.
  • Implemented procedural and policy changes to improve operational efficiency.
  • Interpreted and communicated work procedures and company policies to staff.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitor /Process Returns in a timely manner.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education, advanced training and by creating Product Power Point Slides.
  • Responsible for conducting Safety Inspections once a month.
  • Monitor that everyone is follow PPE Safety Guidelines.
  • Monitor Will Call Dashboard, Keep times under 5 minutes.
  • Allocate tasks and assignment to subordinates and monitor their performance.

Customer Service Rep/Receptionist

Hoskin & Muir Inc dba Cardinal Showers
Arlington, TX
08.2004 - 08.2007
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted visitors and provided them with assistance.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Collect payments from Customers
  • Prepared Bank Deposit
  • Drew up and figured glass sizes.
  • Maintained an organized filing system of confidential client information in accordance with company policy.

Escrow Secretary

Safeco Land Title
Arlington, TX
07.1997 - 06.2004
  • Researched property titles, liens, and encumbrances.
  • Coordinated with lenders to ensure timely funding of loans at closing.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Ordered payoffs on existing liens when necessary.
  • Ordered surveys when necessary
  • Prepared Down Date Endorsements.
  • Provided customer service by answering questions regarding escrow transactions or procedures.
  • Received and distributed proceeds from sale transactions according to instructions from clients.
  • Ensured that all parties involved in the transaction had signed off on the appropriate documents.
  • Reviewed title reports to ensure accuracy and completeness prior to closing.
  • Monitored pending files to ensure compliance with lender requirements throughout the loan process.

Education

Associate of Science - Business Administration

Mountain View College
Dallas, TX
06-1997

Skills

  • Data Entry
  • Staff Management
  • Billing
  • Customer Service
  • Customer Relations
  • Relationship Building
  • Document Management
  • Workflow Optimization
  • Organizational Skills
  • Policy Implementation
  • Office Management
  • Time Management
  • Problem Solving
  • Attention to Detail

Certification

  • Completed Frontline Leadership Program.

Accomplishments

Recognized for delivering exceptional customer service via customer survey

Additional Skills:

I am knowledgeable in Excel, Microsoft Office, Cail, Acrobat Reader, Velocity EHS Program, Kronos, Ship Lima, Teams

Timeline

Office Manager

C R Laurence Co
09.2007 - Current

Customer Service Rep/Receptionist

Hoskin & Muir Inc dba Cardinal Showers
08.2004 - 08.2007

Escrow Secretary

Safeco Land Title
07.1997 - 06.2004

Associate of Science - Business Administration

Mountain View College

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Robin Green