Robin Groh
Milwaukee,WI
Summary
Dynamic Sales Support and Logistics Manager at Ponte Giulio USA Corp. with a proven track record in optimizing inventory management and enhancing customer satisfaction. Skilled in shipping and receiving, I excel in critical thinking and effective communication, streamlining operations to reduce costs and improve service quality. Committed to exceeding expectations and driving continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics and Sales Support Manager
Ponte Giulio USA Corp.
01.2023 - Current
- Oversee daily warehouse activities, including receiving, order fulfillment, and shipping, ensuring accuracy and efficiency.
- Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
- Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bartender and Server
Milwaukee Burger Company
04.2022 - 01.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Assistant General Manager
Hot House Tavern
10.2019 - 04.2022
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Interacted well with customers to build connections and nurture relationships.
Bartender and Server
North Star American Bistro
06.2019 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Bartender
Bar Louie
02.2019 - 10.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality, product promotion, garnish preparation, and sanitation protocol.
Substitute Teacher, K-12
Parallel Education
11.2018 - 02.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supervised lunchroom and recess activities.
- Developed lesson plans to align with grade-level standards and objectives.
Education
Bachelor of Arts - Environmental Geography
University of Milwaukee Wisconsin
MIlwaukee, WI 12-2014
Skills
- Shipping and receiving
- Purchasing management
- Critical thinking
- Inventory management
- Supply chain management
- Skilled in Quickbooks
- Customer relationship management
- Problem-solving
Certification
- Wisconsin Master Naturalist Certification - UW-Madison
- Short Term Substitute Teacher Certification - WI Department of Education
Timeline
Logistics and Sales Support Manager
Ponte Giulio USA Corp.
01.2023 - Current
Bartender and Server
Milwaukee Burger Company
04.2022 - 01.2023
Assistant General Manager
Hot House Tavern
10.2019 - 04.2022
Bartender and Server
North Star American Bistro
06.2019 - 11.2019
Bartender
Bar Louie
02.2019 - 10.2019
Substitute Teacher, K-12
Parallel Education
11.2018 - 02.2019
Bachelor of Arts - Environmental Geography
University of Milwaukee Wisconsin
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