Summary
Overview
Work History
Education
Skills
Timeline
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Robin Gross

Dayton

Summary

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

7
7
years of professional experience

Work History

Shift Leader

Cracker Barrel
05.2023 - Current
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
  • Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
  • Developed action plans to address operational challenges, resulting in cohesive team environment.
  • Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Administrative Assistant

Future Home Care
03.2018 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Education

Associate - Criminal Justice

Miami Jacob’s
Dayton, OH
2011

Skills

    I lead the holiday HNS

Timeline

Shift Leader

Cracker Barrel
05.2023 - Current

Administrative Assistant

Future Home Care
03.2018 - 01.2020

Associate - Criminal Justice

Miami Jacob’s

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Robin Gross