Summary
Overview
Work History
Education
Skills
Timeline
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Robin Gross

Escondido,CA

Summary

Proven troubleshooter at Papa John's, adept in optimizing system efficiencies and enhancing customer satisfaction. Leveraged problem-solving skills and a valid driver's license to improve service delivery and operational success. Achieved notable improvements in productivity and safety, demonstrating exceptional time management and customer service abilities.

Overview

32
32
years of professional experience

Work History

Driver

Doordash
01.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Troubleshooter

Papa John's
04.2008 - 10.2019
  • Optimized issue resolution processes, ensuring swift problem-solving.
  • Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
  • Streamlined troubleshooting processes for increased productivity and reduced downtime.
  • Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
  • Introduced new tools and resources that streamlined workflows for the troubleshooting team, increasing overall efficiency levels significantly over time.
  • Contributed toward continuous improvement initiatives throughout the organization by sharing lessons learned and best practices from troubleshooting experiences.
  • Provided actionable insights from data analysis that led to system optimizations and enhanced performance levels.
  • Improved system efficiency by diagnosing and resolving technical issues promptly.

New Store Coordinator

Dominos Pizza Inc.
03.1993 - 06.2008
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Optimized staff scheduling efforts to ensure adequate coverage during peak hours while minimizing labor costs.
  • Coordinated promotional displays to attractively showcase featured products and drive sales growth during peak seasons.
  • Maximized profits with strategic pricing adjustments based on market trends and competitor analysis.
  • Assisted in inventory management by conducting regular audits, maintaining accurate records, and ensuring adequate stock levels.
  • Increased repeat business through the development of strong relationships with customers based on trust and excellent service.
  • Collaborated with store management to develop effective sales strategies and achieve revenue goals.
  • Boosted sales performance by offering personalized product suggestions based on customer needs and preferences.
  • Supported team members in resolving conflicts, fostering a positive work atmosphere conducive to employee success.
  • Championed staff recognition initiatives, celebrating exceptional employee performance and promoting a culture of continuous improvement.

Education

Information Technology And Security Assurance - Telecommunications

Purdue University
West Lafayette, IN
09.2013

Bachelor Of Arts - Legal Studies

University of Central Florida
Orlando, FL
07.1996

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • City and non-city driving
  • Flexible schedule
  • Safety protocols
  • Route planning
  • Safety management
  • Vehicle inspection
  • Defensive driving
  • Driving in adverse conditions
  • Navigational systems and GPS

Timeline

Driver

Doordash
01.2020 - Current

Troubleshooter

Papa John's
04.2008 - 10.2019

New Store Coordinator

Dominos Pizza Inc.
03.1993 - 06.2008

Information Technology And Security Assurance - Telecommunications

Purdue University

Bachelor Of Arts - Legal Studies

University of Central Florida

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Robin Gross