Robin Grove
Whitwell,TN
Summary
Dynamic Retail Manager in multiple industries with a proven track record in driving sales through effective merchandising and exceptional customer service. Skilled in building team rapport and leading by example, I successfully reduced waste and maximized revenue, ensuring compliance with industry standards while fostering a positive work environment.
Overview
20
20
years of professional experience
Work History
Garden Center Manager
The Barn Nursery
02.2022 - 12.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence. "Truckload after truckload" was the owners sales pitch on every commercial. Tons of fresh product arrived daily. It was my responsibility to merchandise and maintain, as well as sell.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level and entry level personnel working in merchandising and sales capacities, passing on my years of Horticultural knowledge and aiding them with learning new and exciting insights.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Rental Property Manager
Lylco Properties
04.2019 - 06.2022
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Manager
Goodwill of Manasota
07.2010 - 04.2013
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Education
Yes - College Prep
Red Lion High School
Red Lion, PACertificate - Horticulture
Pennsylvania State University
University Park, PASkills
Customer Service
Building Team Rapport
Effective in a fast pace environment
Recording & Balancing Daily Sales
Merchandising for higher Sales
Fast Learner
Excellent communication skills
Leading by example (reliability punctuality)
Languages
Spanish
Limited Working
Timeline
Garden Center Manager
The Barn Nursery
02.2022 - 12.2022
Rental Property Manager
Lylco Properties
04.2019 - 06.2022
Assistant Manager
Goodwill of Manasota
07.2010 - 04.2013
Yes - College Prep
Red Lion High School
Certificate - Horticulture
Pennsylvania State University
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