Robin Gumm
Tupelo,MS
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, honed at Motion Industries and Applied Industrial Technologies. Excelled in enhancing customer loyalty and retention. Demonstrated exceptional problem-solving skills and a calm disposition, leading to positive client feedback and repeat business. Proficient in SAP, with a proven track record of developing effective customer service strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement. As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification -SAP
1
1
38 Years in the Industrial supply industry
Work History
Customer Service Sales Representative
Applied Industrial Technologies Inc.
09.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Built relationships with customers and community to promote long term business growth.
- Monitored customer satisfaction metrics, identifying trends and areas for improvement.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Maintained current knowledge of evolving changes in marketplace.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Assisted in training of new hires, sharing best practices and company policies.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Consulted with businesses to supply accurate product and service information.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed, maintained and utilized diverse client base.
- Implemented feedback mechanisms, gathering valuable insights for service improvement.
- Monitored service after sale and implemented quick and effective problem resolutions.
Inside Sales Representative
Motion Industries Inc.
09.1999 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Saltillo High School
SaltilloSkills
- Customer service
- Goal oriented
- Complaint handling
- Call handling
- Problem-solving skills
- Product knowledge
- Calm disposition
- Inbound phone call management
- Sales expertise
- Expediting
- Product or service expertise
- Operational knowledge of SAP
Certification
- State Driver's License -Class D
- SAP certifcation
- Hazardous waste handling training certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Sales Representative
Applied Industrial Technologies Inc.
09.2013 - Current
Inside Sales Representative
Motion Industries Inc.
09.1999 - 12.2012
- State Driver's License
- OSHA Certified
- Hazardous waste handling certification
Saltillo High School
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