Robin Guzzello
Calverton,NY
Summary
Excelling in solutions sales and sales conversions. Adept at enhancing customer relationships and driving revenue growth through effective sales techniques. Strong critical thinking and adaptability skills, consistently delivering exceptional service and achieving sales targets.
Overview
18
18
years of professional experience
Work History
Sales Associate
Marcys Pet Kitchen
05.2025 - Current
- Helped sales team complete sales and finalize process.
- Provided sales support for new and inactive customers, increasing sales
- Improved sales techniques and made sales pitches to potential clients per quarter.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
Non Medical Care Giver
Self Employed Services
04.2025 - Current
- Assisting seniors with daily tasks light housekeeping, errands, companionship
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Contact Collections Agent
Internal Revenue Service, IRS
05.2007 - 02.2025
- Assisted and educating taxpayers with best solutions on resolving tax debt. business and individual
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment thru financial analysis
- Worked in call center environment handling manual and automatically dialed incoming/outbound calls.
- Responded to customer requests for products, services, and federal tax information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about unresolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Informed taxpayers of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Reviewed and executed confidential documents, contracts and disclosures.
Education
Associates - Business Management
Suffolk County Community College
Selden, NY06-1995
Skills
- Product information
- Sales conversions
- Sales prospecting
Timeline
Sales Associate
Marcys Pet Kitchen
05.2025 - Current
Non Medical Care Giver
Self Employed Services
04.2025 - Current
Contact Collections Agent
Internal Revenue Service, IRS
05.2007 - 02.2025
Associates - Business Management
Suffolk County Community College
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