Robin Gwaro
Christiana
Summary
Dynamic mental health professional with a proven track record at Youth Opportunity Investments, excelling in crisis intervention and treatment planning. Skilled in evidence-based interventions and fostering therapeutic alliances, I leverage active listening and empathy to drive client progress and enhance psychosocial outcomes for at-promise youth.
Overview
17
17
years of professional experience
Work History
clinical mental health internship
Youth Opportunity Investments
Nashville
01.2026 - Current
- Orchestrates comprehensive intake evaluations for at-promise youth, establishing clinical rapport while identifying immediate psychosocial needs and risk factors.
- Conducts diagnostic assessments to determine appropriate intervention levels, enhancing treatment alignment with client needs.
- Develops and implements individualized, actionable treatment plans with measurable goals and objectives.
- Integrates SFBT and DBT to cultivate emotional regulation and distress tolerance skills in high-needs populations.
- Facilitates structured group counseling sessions, customizing curriculum topics to address diverse developmental and emotional youth needs.
- Participates in multidisciplinary team meetings, delivering critical progress updates and advocating effectively for client needs.
Senior Engineer Consultant
Verizon
Murfreesboro
03.2020 - 12.2025
- Designed, developed, and implemented technical projects that improved system efficiency and operational performance.
- Led technical projects to enhance system efficiency through engineering expertise.
- Analyzed system data to optimize processes, achieving significant operational enhancements.
- Collaborated with teams to solve complex issues, driving measurable performance improvements.
- Fostered cross-functional teamwork to address complex challenges, resulting in innovative solutions and advancements in system performance.
practicum
MTSU
Murfreesboro
09.2024 - 12.2024
- Completed comprehensive intake assessments for new clients, ensuring clinical accuracy and 100% compliance with organizational requirements.
- Facilitated weekly individual psychotherapy sessions, implementing targeted interventions that advanced client progress toward therapeutic milestones.
- Collaborated with clients to co-construct measurable, actionable therapeutic goals, fostering strong therapeutic alliances and client autonomy.
- Developed and updated treatment plans grounded in therapeutic orientation to align interventions with client needs.
- Led and moderated therapeutic group sessions, skillfully managing group dynamics to foster a supportive environment for peer-based healing.
- Participated in intensive weekly clinical supervision, incorporating advanced feedback to refine diagnostic skills and intervention strategies.
- Maintained clinical documentation by maintaining rigorous weekly SOAP notes, ensuring audit-ready records and continuity of care.
- Expanded clinical expertise through supplementary training in trauma-informed care, DBT, and brainspotting.
Senior Analyst-Business Operations
Verizon
Murfreesboro
05.2019 - 03.2020
- Analyzed complex datasets to identify trends, providing actionable insights that drove strategic decision-making and improved operational efficiency.
- Developed comprehensive reports that guided strategic planning and facilitated business growth.
- Analyzed data trends to support decision-making and optimize operational processes.
- Identified and resolved data discrepancies, enhancing accuracy and reliability of reports.
- Fostered strong partnerships with stakeholders across departments, ensuring alignment of analytical outputs with company goals.
Senior Analyst-Customer Service Quality
Verizon
Murfreesboro
08.2018 - 05.2019
- Led data-driven quality assessments, identifying key trends to enhance customer satisfaction and drive strategic improvements.
- Conducted in-depth customer service quality assessments, leveraging data insights to drive strategic improvements.
- Led customer service quality assessments, enhancing satisfaction through detailed analysis.
- Collaborated with leaders to strengthen coaching strategies, improving individual and team quality.
- Developed quality improvement initiatives across multiple departments, fostering strong relationships to enhance effectiveness.
- Implemented quality improvement initiatives across departments, enhancing overall performance.
Supervisor - Customer Service
Verizon
10.2008 - 02.2018
- Spearheaded customer service team, driving satisfaction rates up and slashing complaint resolution time while implementing an innovative training program.
- Pioneered customer-centric initiatives, leveraging data-driven insights to optimize service delivery and elevate overall customer experience.
- Fostered robust team dynamics, enhancing interdepartmental communication and mentoring new hires to accelerate integration and boost productivity.
- Built relationships and provided external resources to employees expressing personal concerns with mental health, substance use, or legal issues.
Education
Education Specialist - Professional Counseling
Middle Tennessee State University
Murfreesboro, TN03.2026
Bachelor's Degree - English
Lindsey Wilson University (formerly Lindsey Wilson College)
Columbia, KY05.2001
Skills
- Crisis intervention
- Motivational interviewing
- Treatment planning
- Evidence-based interventions
- Evidence-based practices
- Collaboration in therapy
- Problem-solving
- Cultural competence
- Active listening and communication
- Empathy and compassion
Training
- Brainspotting phase I, 10/24
- Trauma-focused cbt training, 10/24
- DBT Skills for Chronic Pain Training, 01/25
- Introduction to Sandtray & expressive arts, 02/25
- Utilizing music in play therapy with teenagers and adults, 02/25
- Brainspotting phase II, 04/25
- DBT SKILLS TRAINING FOR MENTAL HEALTH PROFESSIONALS, 08/25
- HANDLE WITH CARE, 01/26
Awards
Winkler-Slicker scholarship, 04/25, Middle Tennessee State University, Scholarship awarded to counseling graduate student with strong academic record, experience in counseling-related activities, and shows leadership potential.
Professional Organizations
- Girl Scouts of America, Troop 2835, Co-leader, 2021, Present
- American School Counselor Association, Student Member, 2022, Present
- Tennessee Licensed Professional Counselors Association, Student Member, 2022, Present
- Chi Sigma Iota, Counseling Honor Society, Member, 2023, Present
- Phi Kappa Kappa, Honor Society, Member, 2024, Present
Timeline
clinical mental health internship
Youth Opportunity Investments
01.2026 - Current
practicum
MTSU
09.2024 - 12.2024
Senior Engineer Consultant
Verizon
03.2020 - 12.2025
Senior Analyst-Business Operations
Verizon
05.2019 - 03.2020
Senior Analyst-Customer Service Quality
Verizon
08.2018 - 05.2019
Supervisor - Customer Service
Verizon
10.2008 - 02.2018
Education Specialist - Professional Counseling
Middle Tennessee State University
Bachelor's Degree - English
Lindsey Wilson University (formerly Lindsey Wilson College)