Robin Haleber
Redwood City,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Tommy Bahama
11.2021 - 02.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Identified and qualified customer needs, negotiated and closed profitable projects with high success rate.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Shinola Detroit
07.2019 - 05.2020
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Associate Team Leader
Gap
09.2004 - 08.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
Store Manager
Gymboree
02.2019 - 04.2019
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Effectively closed out the store due to going out of business.
Assistant Store Manager
Gymboree
10.2018 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Bachelor of Arts - Philosophy And Psychology
University of San Francisco
San Francisco, CASkills
- Inventory Management
- Calendar Management
- Training Management
- Staff Development
- Stock management
- Customer experience
- Sound Judgment
- Team Management
- Problem-Solving
- Store Opening and Closing
- Team Leadership
- Staff Scheduling
- Customer Service and Engagement
- Sales Growth
- Visual Merchandising
Timeline
Assistant Store Manager
Tommy Bahama
11.2021 - 02.2024
Assistant Store Manager
Shinola Detroit
07.2019 - 05.2020
Store Manager
Gymboree
02.2019 - 04.2019
Assistant Store Manager
Gymboree
10.2018 - 01.2019
Sales Associate Team Leader
Gap
09.2004 - 08.2019
Bachelor of Arts - Philosophy And Psychology
University of San Francisco
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