Robin Hall
Chino Valley,Arizona
Summary
Detail-oriented Account Assistant knowledgeable about payroll practices and clerical support needs. Focused on offering first-rate administrative assistance to facilitate smooth department operations.
Overview
36
36
years of professional experience
Work History
Prior Authorization and Referral Specialist
West Yavapai Guidance Clinic
Prescott Valley, AZ
06.2019 - Current
- Reached out to insurance carriers to obtain prior authorization for Inpatient Behavioral Health Hospitalizations.
- Input all patient data regarding prior authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
Payroll Accounting Assistant
Allied Security Fence
Kapolei, HI
10.2018 - 06.2019
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Human Resource Specialist
West Yavapai Guidance Clinic
Prescott Valley, AZ
07.2018 - 09.2018
- Provided a high level of administrative assistance to the HR Manager whenever needed.
- Administered and communicated employee benefits programs, meeting compliance with governmental regulations.
- Updated employee records for all changes as related to hiring, terminations, transfers and promotions.
- Handled confidential information in a mature and professional manner.
Payroll Administrator
West Yavapai Guidance Clinic
Prescott Valley, AZ
01.2004 - 07.2018
- Co-managed/collaborated in the conversion from Geneva's Quantum Software and implementation of Datis HR Cloud e3 Software.
- Led payroll production for 11 locations.
- Processed payroll garnishments such as tax liens and child support.
- Submitted weekly, bi-weekly, quarterly and annual reports on payroll activities.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Trained new employees on timekeeping process and company procedures.
- Proactively researched technical tax issues related to out of state employees.
- Supervised and coordinated assigned audits promptly and professionally.
- Filed tax returns and prepared governmental reports in compliance with strict standards.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Updated employee files with new details such as changes in address or salary levels.
- Checked accrued hours against listed hours for leave time.
- Researched and resolved time discrepancies.
- Issued tax forms on an annual basis.
- Processed new hire paperwork and documents.
- Altered employee tax status along with information regarding withholding.
- Changed employee banking records when it was necessary.
- Accurately calculated bonuses, salary increases and overtime.
- Maintained payroll information by calculating, collecting and entering data.
- Responded to employee questions and requests for information in a timely and knowledgeable fashion.
- Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Initiated direct deposits and prepared manual checks for 350+ employees.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed wage garnishments and child support.
Purchasing Agent
West Yavapai Guidance Clinic
Prescott Valley, AZ
05.2012 - 05.2017
- Oversaw inventory and office supply purchases.
- Helped distribute employee notices and mail around the office.
- Directed guests and routed deliveries and courier services.
- Placed orders and distributed all office supplies.
- Managed office supplies, vendors, organization and upkeep.
- Opened and properly distributed incoming mail.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Compiled and analyzed data using spreadsheets or other database software such as Excel and Microsoft Office.
- Supported program operations by preparing and updated documents, reports and spreadsheets.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Prepared packages for shipment, pickup or courier delivery to customers.
Administrative Assistant
West Yavapai Guidance Clinic
Prescott Valley, AZ
06.2001 - 01.2004
- Assisted case management team members with completing daily tasks in order to maintain a smooth workflow.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Operated office photocopiers and assisted staff with clerical or procedural requirements.
- Coordinated client transportation arrangements to appointments.
- Oversaw inventory and office supply purchases.
- Called clients to confirm scheduled appointments a day in advance.
- Supported program operations by preparing and updated documents, reports and spreadsheets.
Medical Receptionist
Prescott Women's Clinic
Prescott Valley, AZ
12.2000 - 06.2001
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Obtained payments from patients and scanned identification and insurance cards.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Facilitated timely check-in by greeting visitors and establishing the purpose of their visit.
Insurance Sales Representative
Vaughn Pitney's State Farm
Prescott Valley, AZ
08.1995 - 10.1997
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Generated sales by recommending policies and add-ons.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Connected with prospective clients to set appointments.
- Maintained detailed records of customer information and policy sales.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Office Manager/Bookkeeper
Granite Mountain Design And Development
Prescott Valley, AZ
04.1988 - 06.1995
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Received, screened and routed incoming calls.
- Prepared vendor invoices and processed incoming payments.
- Maintained computer and physical filing systems.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Developed standard operating procedures for all administrative employees.
- Completed weekly payroll for 30 employees.
- Processed accounts payable weekly.
- Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Established a Peachtree accounting system to reflect accurate financial records.
- Reconciled company bank accounts.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Provided extensive clerical and administrative support to department staff.
- Filed tax returns and prepared governmental reports in compliance with strict standards.
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
- Reduced annual tax adjustments by 90% through better financial control.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Processed payments and applied to customer balances.
- Computed taxes owed by applying prescribed rates, laws and regulations.
- Set up and updated customer accounts with interactions, payments and personal information.
Education
Associate of Arts - Accounting
Yavapai College
Prescott, AZHigh School Diploma - undefined
Young High School
Young, AZ1980
Skills
- Workday transaction processing
- Microsoft Office
- Payroll Processing
- Clerical support
- Excellent multi-tasking ability
- Organizational skills
- Customer service
- Friendly nature
- Data entry
- High accuracy
- Teamwork and collaboration
- Clear oral/written communication
- Mail handling
Timeline
Prior Authorization and Referral Specialist
West Yavapai Guidance Clinic
06.2019 - Current
Payroll Accounting Assistant
Allied Security Fence
10.2018 - 06.2019
Human Resource Specialist
West Yavapai Guidance Clinic
07.2018 - 09.2018
Purchasing Agent
West Yavapai Guidance Clinic
05.2012 - 05.2017
Payroll Administrator
West Yavapai Guidance Clinic
01.2004 - 07.2018
Administrative Assistant
West Yavapai Guidance Clinic
06.2001 - 01.2004
Medical Receptionist
Prescott Women's Clinic
12.2000 - 06.2001
Insurance Sales Representative
Vaughn Pitney's State Farm
08.1995 - 10.1997
Office Manager/Bookkeeper
Granite Mountain Design And Development
04.1988 - 06.1995
Associate of Arts - Accounting
Yavapai College
High School Diploma - undefined
Young High School
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