Summary
Overview
Work History
Education
Skills
Languages
extra skills
Timeline
Generic

Robin Hall

Summary

Highly efficient employee and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. My work experience overall has taught me intense patience and how to provide an exceptional experience for customers I interact with daily. I seek out opportunities to go beyond basic requirements, and although I was trained to be well-equipped for food service, the etiquette I have been taught by the industry does not limit my potential to only be used in one environment. I learned many skills, better my work ethic, and acquired many other qualities that I can apply to different workspaces such as retail, sales, and other branches of the work industry.

Overview

3
3
years of professional experience

Work History

Crew Member/Cashier

Chipotle
08.2021 - 12.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Exceeded performance expectations consistently, and promoted a positive work environment through effective communication and teamwork among staff members.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts, operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs while building friendships to encourage repeat business.
  • Greeted customers entering the store, responded promptly to customer needs, and assisted with inquiries while providing exceptional service resulting in positive feedback from customers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Server

Romano's Pizza
02.2021 - 08.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Van Alstyne High School
Van Alstyne, TX
05.2022

Skills

  • Customer Service and Hospitality
  • Telephone Etiquette
  • Problem-Solving
  • Point-Of-Sale Transactions
  • Teamwork and Collaboration
  • Clear Verbal and Written Communication
  • Cleaning
  • Time Management
  • Organizational skills
  • Adaptability and flexibility
  • Multitasking abilities
  • Attention to detail

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working

extra skills

I worked at my town's Elementary after-school daycare and loved every second of it. It taught me how to professionally interact with adults and authorities such as parents and teachers, while also developing my interactive skills with children and special needs kids. It also taught me many lessons about patience, and just dealing with various people in general no matter the age.

Timeline

Crew Member/Cashier

Chipotle
08.2021 - 12.2023

Server

Romano's Pizza
02.2021 - 08.2021

High School Diploma -

Van Alstyne High School
Robin Hall