Marileidy Fernandez
Stuart,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude during stressful situations and high-volume environments. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Memory Care Coordinator
Addington Place of Stuart
3400 SE Aster Ln, Stuart, FL 34994
05.2024 - 07.2024
- Promoted a culture of continuous learning within the staff by offering training opportunities related to dementia care best practices.
- Developed and maintained strong relationships with residents'' families, ensuring proper communication regarding progress and any concerns.
- Conducted ongoing assessments of residents'' cognitive abilities, adjusting care plans as necessary for optimal outcomes.
- Provided compassionate support for patients and their families during the transition into memory care living arrangements.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
Server
Addington Place of Stuart
3400 SE Aster Ln, Stuart, FL 34994
10.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server Manager
The Red Grill III
715 NW Federal Hwy, Stuart, FL 34994
01.2023 - 10.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Activities Volunteer
Grand Oaks of Palm City
3550 SW Corporate Pkwy, Palm City, FL 34990
06.2023 - 07.2023
- Supported program leaders in creating engaging content that catered to various age groups and skill levels.
- Increased attendance at events by effectively marketing activities through flyers, social media, and wordofmouth.
- Managed logistics for multiple activities simultaneously, ensuring smooth operation and timely execution.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
Education
High School Diploma -
Martin County High School
Stuart, FL05.2023
Skills
- Exceptional customer service
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Cleanliness standards
Certification
- Certified CPR
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Memory Care Coordinator
Addington Place of Stuart
05.2024 - 07.2024
Server
Addington Place of Stuart
10.2023 - 07.2024
Activities Volunteer
Grand Oaks of Palm City
06.2023 - 07.2023
Server Manager
The Red Grill III
01.2023 - 10.2023
High School Diploma -
Martin County High School