Robin Hartsell
Oregon,United States
Summary
Dynamic Immigration Services Officer with extensive experience at United States Citizenship and Immigration Services. Proven expertise in immigration law and program management, successfully leading training initiatives and enhancing customer service. Recognized for developing effective immigration case strategies and fostering team collaboration to ensure compliance with government regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Immigration Services Officer 3 WATS
United States Citizenship and Immigration Services
Camp Springs, MD
10.2024 - Current
- Hours per week: 40
- Point of Contact for Form I765 (C08), Background Check Unit, and New Employee Orientation Program.
- Serve as subject matter expert with forms I765 (C08) and I131F.
- Conduct training as required.
- This is a federal job
Immigration Services Officer 3 Quality Assurance (QA)/Center Customer Service (CCS)
United States Citizenship and Immigration Services
Lincoln, NE
09.2022 - 10.2024
- Completed temporary detail as a Supervisory Immigration Services Officer for Form 765 (C08). (03/2023 to 07/2023)
- Supervisor: James Gaber
- Okay to contact this Supervisor: Contact me first.
- Duties, Accomplishments and Related Skills:
- Served as one of two senior immigration services officers in the CCS unit.
- Adjunct instructor for Center Training unit.
- Served on several cross-service center working groups.
- Conducted training regarding QA and adjudications worked by CCS officers.
- Served as subject matter expert with forms worked by CCS officers.
- In conjunction with the second senior immigration services officer in QA, launched the national QA Database program center-wide.
- This is a federal job
- Supervisor: Sarah Fergus
- Okay to contact this Supervisor: Contact me first.
Management and Program Analyst
United States Citizenship and Immigration Services
Chicago, IL
10.2021 - 09.2022
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Provided in-depth analysis of Chicago District/field office administrative programs.
- Served as Chicago District INSITE Coordinator.
- Developed, organized, and delivered reports of analyzed data.
- Served as the Chicago District lead for internal controls programs.
- Served as Chicago District ECN Coordinator included redesign of ECN home page.
- This is a federal job
- Supervisor: Shauna Harrison
- Okay to contact this Supervisor: Contact me first.
Immigration Officer
United States Citizenship and Immigration Services
Lincoln, NE
01.2020 - 09.2021
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Performed system checks and review data regarding suspected immigration benefit fraud.
- Identified, articulated, and pursued suspected immigration benefit fraud, public safety, and national security concerns.
- Compiled and wrote research reports.
- Assisted immigration services officers with questions and concerns regarding suspected benefit fraud.
- This is a federal job
- Supervisor: Suruj Pal
- Okay to contact this Supervisor: Contact me first.
Supervisory Immigration Services Officer
United States Citizenship and Immigration Services
Lincoln, NE
04.2019 - 01.2020
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Supervised a team of eight officers, who work either Form I-129 and supporting forms or Form I-765 (C8).
- ---Provided technical support and administrative direction to team officers;
- ---Monitored and evaluated work of team officers; and
- ---Worked with team officers to ensure national security and to use appropriate systems.
- Worked with other supervisory team members on projects as assigned.
- Point of Contact (Coordinator) for:
- ---Form I-129 Administrative Appeals Office (AAO) remanded cases; and
- ---Form I-129 FDNS (CFDO) Fraud Found cases.
- This is a federal job
- Supervisor: Nicholas Frazier
- Okay to contact this Supervisor: Contact me first.
Adjudications Officer
United States Citizenship and Immigration Services
Washington DC, United States
04.2017 - 04.2019
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- As a GS 14
- Temporary detail to Fraud Detection and National Security (FDNS) unit at IPO.
- ---Collected and compiled data points for FDNS investigations.
- ---Used internal and external systems to research and gather data points.
- As a GS13 and GS14
- Granted or denied cases including Form I-526.
- As a GS12
- Granted or denied cases including Form I-829.
- Responded to customer service requests including researching case status and other requested information.
- Scanned and uploaded required documents for FDNS site visits.
- As a GS12, GS13, and GS14
- Reviewed cases for fraud indicators.
- Researched information for complex cases.
- Wrote and issued Requests for Evidence and Requests for Clarification.
- Reviewed and interpreted new and established directives, instructions, regulations
- Used available electronic systems to process applications and petitions through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative review, and update databases with appropriate information and decisions.
- Conducted security checks in accordance with all applicable DHS/USCIS laws and policies and review cases for possible fraud indicators.
- This is a federal job
- Supervisor: Robert Kirksey (202-486-2688)
- Okay to contact this Supervisor: Yes
Volunteer
United States National Park Service
Fredericksburg, VA
03.2018 - 03.2019
- Hours per week: Varied
- Duties, Accomplishments and Related Skills:
- Open or close site depending on schedule.
- Greet visitors.
- Monitor building and grounds for conditions.
- Operate the bookstore kiosk.
- Assist staff with variety of assignments including archival work.
Immigration Services Officer II
United States Citizenship and Immigration Services
Arlington, VA
01.2016 - 04.2017
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Granted or denied applications and petitions for immigration benefits based on electronic or paper petitions.
- Trained in forms I130, I765 (C8 Employment Authorization for Asylum applicants), and I90.
- Independently researched, interpreted and analyzed sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history, precedent decisions, state and local laws, international treaties and other legal references in order to determine the correct course of action.
- Used available electronic systems to process applications and petitions through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative review, and update databases with appropriate information and decisions.
- Conducted security checks in accordance with all applicable DHS/USCIS laws and policies, and served as a part of a special team assigned to the Background Check Unit completing name checks on various form types.
- Served as a member of the Potomac Service Center Employee Working Group on Strategic Planning.
- Provided direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public security.
- Led team building exercises for center team.
- Other duties as assigned.
- This is a federal job
- Supervisor: Mintra Vlamynck (202-245-2183)
- Okay to contact this Supervisor: Contact me first
Immigration Services Officer II
United States Citizenship and Immigration Services
Des Moines, IA
06.2014 - 01.2016
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Granted or denied applications and petitions for immigration benefits based on electronic or paper petitions. Trained in forms I485, N336, I601, N400, and I 130.
- Independently researched, interpreted, and analyzed sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history, precedent decisions, state and local laws, international treaties and other legal references in order to determine the correct course of action.
- Used available electronic systems to process applications and petitions through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative review, and update databases with appropriate information and decisions.
- Conducted security checks in accordance with all applicable DHS/USCIS laws and policies.
- Provided direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public security.
- Interviewed applicants and petitioners to elicit statements and assess credibility, and analyze information gained to identify facts and considerations that form the basis for the determination as to the applicant’s eligibility for specific benefits sought.
- This is a federal job
- Supervisor: Maya Nickols
- Okay to contact this Supervisor: Contact me first
Immigration Services Officer I
United States Citizenship and Immigration Services
Essex Junction, VT
03.2013 - 05.2014
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Independently researched, interpreted, and analyzed an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history, precedent decisions, state and local laws, international treaties and other legal references in order determine the correct course of action.
- Granted or denied applications and petitions for immigration benefits based on electronic or paper applications/petitions. Trained to adjudicate forms I485 for U Visas and I751.
- Processed applications and petitions using available electronic systems through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative review, and update databases with appropriate information and decisions.
- Conducted security checks in accordance with all applicable DHS/USCIS laws and policies.
- Provided direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public security.
- Other duties as assigned.
- This is a federal job
- Supervisor: Roberta O'Neil (802-288-7870)
- Okay to contact this Supervisor: Yes
Education
Master of Library and Information Studies -
Dominican University
River Forest, IL, United States12.2024
Master's Degree - History, Public History
American Public University
Charles Town, WV, United States06.2021
Master's Degree - Human Services
Capella University
Minneapolis, MN, United States07.2016
Master's Degree - Public Administration
Northern Illinois University
DeKalb, IL, United States05.2000
Bachelor's Degree - Political Science, History and Anthropology/Sociology
Rockford College
Rockford, IL, United States05.1993
Skills
- Research methods
- Program management
- Public speaking
- Customer service
- Training and development
- Team collaboration
- Immigration law
- Immigration inquiries
- Visa applications
- Immigration case file strategies
- Immigration application review
- Time management abilities
- Government policy regulations
- Interpersonal skills
Certification
- USCIS, Train the Trainer course, completed December 2022
- USCIS, ECN Training (ECN 101 and 201), completed May 2022
- USCIS, Basic Analyst course, completed February 2022
- USCIS, Basic Virtual course, FDNS, completed April 2021
- USCIS, Foundations of Supervision, completed October 2019
- USCIS, BASIC course, completed June 2013
- USCIS, Mentoring program, protege, completed January 2016
Languages
SpanishSpoken: Intermediate; Written: Novice; Read: Intermediate
Awards
Awards-On the Spot Award, USCIS, August 2021; Tip of the Hat Award, USCIS, District 15, September 2015; Wagon Train Award (Group), USCIS, District 15, October 2015; USCIS Unit Awards NSC September 2024, Career Development-USCIS Mentoring Program, Group 5, Protege, Completed January 2016. During mentoring program, completed a shadow assignment with Center Fraud Detection Unit at the Nebraska Service Center., Computer-Windows, Microsoft Office Suite, USCIS software
Language Skills
Spanish
Limited
Timeline
Immigration Services Officer 3 WATS
United States Citizenship and Immigration Services
10.2024 - Current
Immigration Services Officer 3 Quality Assurance (QA)/Center Customer Service (CCS)
United States Citizenship and Immigration Services
09.2022 - 10.2024
Management and Program Analyst
United States Citizenship and Immigration Services
10.2021 - 09.2022
Immigration Officer
United States Citizenship and Immigration Services
01.2020 - 09.2021
Supervisory Immigration Services Officer
United States Citizenship and Immigration Services
04.2019 - 01.2020
Volunteer
United States National Park Service
03.2018 - 03.2019
Adjudications Officer
United States Citizenship and Immigration Services
04.2017 - 04.2019
Immigration Services Officer II
United States Citizenship and Immigration Services
01.2016 - 04.2017
Immigration Services Officer II
United States Citizenship and Immigration Services
06.2014 - 01.2016
Immigration Services Officer I
United States Citizenship and Immigration Services
03.2013 - 05.2014
Master of Library and Information Studies -
Dominican University
Master's Degree - History, Public History
American Public University
Master's Degree - Human Services
Capella University
Master's Degree - Public Administration
Northern Illinois University
Bachelor's Degree - Political Science, History and Anthropology/Sociology
Rockford College
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