Robin Hayes
Arlington Heights,IL
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Compassionate Senior Caregiver assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Caregiver
Senior Helpers
06.2021 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with daily living activities, running errands, and household chores.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean, safe, and well-organized patient environment.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Senior Caregiver
Visiting Angels
05.2021 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Senior Caregiver
Home Instead
09.2020 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Developed and implemented individualized care plans to cater to client needs and better assist.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Offered companionship and kindness to elderly patients.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Member Relations Specialist
Gerber National Claim Services
06.2002 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL06.1981
Skills
- First Aid and Safety
- Client Requirements
- Social Support
- Spreadsheet Tracking
- Personal Care Assistance
- Housekeeping
- Diet and Nutrition
- Mobility Support
- Workload Management
- Medication Administration
- Attentive to People
- Customer Service
- Meal Planning and Preparation
- Patient Care
- Word Processing
- Activities of Daily Living (ADLs)
- Household Tasks
- Dental Care
- Cook Healthy Meals
- Behavior Redirection
- Clean Living Spaces
- Ability to Lift
- Sanitizing Surfaces
- Medication Reminders
- Oral Hygiene
- Personal Oxygen Delivery
- Personal Companionship
Certification
- [Dementia Care
Timeline
Senior Caregiver
Senior Helpers
06.2021 - Current
Senior Caregiver
Visiting Angels
05.2021 - Current
Senior Caregiver
Home Instead
09.2020 - Current
Member Relations Specialist
Gerber National Claim Services
06.2002 - Current
High School Diploma -
Elk Grove High School