Robin Heath
Greenville,NC
Summary
Dependable Team Leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Benefit Administration Team Lead
Conduent
10.2021 - Current
- Applying process improvements and/or new systems, while creating and maintaining departmental process and procedures
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Maintained positive working relationship with fellow staff and management.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Receptionist/Agent
Tall Star Realty
Gentry, AR
07.2021 - 10.2021
- Confirmed appointments, communicated with clients, and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Responded to inquiries from calls, emails, and social media seeking information.
- Processed payments and updated accounts to reflect balance changes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Updated daily log book with information about visitors entering the premises.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Personal Assistant
Self-Employed
10.2019 - 10.2021
- Scheduled meetings and client appointments for clients
- Maintained clerical correspondence via email and phone.
- Performed calendar management and scheduling of appointments for the executive.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Checked personal and professional activities to remind client of priority tasks and deadlines.
Bail Bond Agent
Self-Employed
10.2019 - 05.2021
- Performed risk analysis for issuing bonds
- Ensured that all forms were filled out correctly prior to submitting them for processing
- Coordinated transportation arrangements for defendants released on bond when necessary
- Evaluated criminal records and background checks prior to releasing defendants on bond
- Maintained updated records of all transactions including fees paid by clients for services provided
- Tracked, detained, and brought suspects to authorities for failures to appear in court
Alderwoman
City of Decatur
Decatur, AR
11.2012 - 02.2021
- Addressed concerns, issues, complaints within the city through researched and informed decisions
- Hands on approach with developing the budget for the city, working with department heads to meet needs and stay within financial parameters
- Maintained ordinances, resolutions, and minutes of meetings
- Collaborate on special projects for the betterment of the city.
Administrative Jail Lieutenant
Benton County Sheriff’s Office
Bentonville, AR
07.2007 - 09.2019
- Oversee the daily operations of the Detention Center
- Slash overtime expenses for the overall efficiency of the agency
- Negotiated and executed contracts on behalf of the department
- Achieved cost-savings by developing functional solutions to problems
- Maintained updated knowledge through continuing education and advanced training
- Prioritized and organized tasks to efficiently accomplish service goals
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
- Leveraged Jail Management Software skills to input and compile data gathered from various sources
Education
Bachelor of Administrative Studies - Organizational Management
John Brown University
Siloam Springs, ARSkills
- Performance Monitoring
- Schedule Management
- Complaint Resolution
- Performance Improvement
- Quality Control
- Documentation and Reporting
- Cash Handling
- Team Supervision
- Coaching and Mentoring
- Attention to Detail
References
References available upon request.
Timeline
Benefit Administration Team Lead
Conduent
10.2021 - Current
Receptionist/Agent
Tall Star Realty
07.2021 - 10.2021
Personal Assistant
Self-Employed
10.2019 - 10.2021
Bail Bond Agent
Self-Employed
10.2019 - 05.2021
Alderwoman
City of Decatur
11.2012 - 02.2021
Administrative Jail Lieutenant
Benton County Sheriff’s Office
07.2007 - 09.2019
Bachelor of Administrative Studies - Organizational Management
John Brown University
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