Robin Heath
Galt,USA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warranty Aircraft Specialist
Mather Aviation
11.2017 - 05.2020
- Total FBO Aircraft Systems Software
- Internal Service Advisor, responsible for processing warranty claims, exceptional customer service, and assisting with internal service operations
- Process warranty claims for all departments, including parts and service
- Preparing, recording, reconciling warranty claims and submitting them to the appropriate manufacturer
- All claims by next business day following W/O close date
- Handle and resolve all claim corrections and charge-backs, maintain relationships with the manufacturer's designated warranty representatives
- Analyze problems, identify trends and develop strategies for maximizing claim process
- Flag the technicians for the hours earned on the service they performed
- Check each repair order against the vehicles service history to avoid duplicate claims
- Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
- Assist service consultants in closing all open warranty W/O's, special projects, audits and reports, manage all aging schedules and reports
- Handle all State Contracts
- Manage in-house contracts
- Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Administrative Assistant I
California Custom Trailers and Motor Sports
09.2016 - 11.2017
- Coordinating the day-to-day functions such as supply oversight, complex filing, coordinating calendars and accommodations, and overall office support
- Coordinate orders, inventory and distribution of office supplies, janitorial supplies, coffee, tea, and related supplies as it relates to the needs of Site Services, events, and meetings
- Oversee file restructure, and maintain physical and electronic facilities files such as contracts, certificate of DMV registration, agreements, statements of work, etc
- Perform other work-related duties as assigned
Education
High School Diploma -
Independent Correspondence Schools of Scranton (ICS)
01.1997
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in Microsoft software
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Organizational Skills
- Relationship Building
- Reliability
Certification
- Mandated Reporter Training Certification, 01/01/24, present
- Transcriptionist License, In Process
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
- Documented and resolved Data from Parts loss which led to us saving money..
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Trained 2 new Warranty specialists.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionCompany CultureCareer advancementTimeline
Warranty Aircraft Specialist
Mather Aviation
11.2017 - 05.2020
Administrative Assistant I
California Custom Trailers and Motor Sports
09.2016 - 11.2017
- Mandated Reporter Training Certification, 01/01/24, present
- Transcriptionist License, In Process
High School Diploma -
Independent Correspondence Schools of Scranton (ICS)
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