Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBIN HELLER

Byron Center,MI

Summary

Experienced and proactive professional offering many years of progressive, cross-functional experience serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager, Order Management & Outbound Shipping

Targeted PetCare
Byron Center, MI
04.2022 - Current
  • Supervised and directed the daily operations of the Order Management and Outbound Logistics teams for multiple operating companies, which established and maintained company policies and SOPs, while ensuring compliance.
  • Established logistics team efficiency increased by 25%.
  • Analyzed business performance data and forecasted business results for upper management.
  • Executed outbound logistics lane savings of 15-25% year over year.
  • Executed the process for new customer management.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided internal collaboration and investigation related to payment deductions.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Collaborated with inventory and sales teams to determine forecasts and demand planning.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Successfully implemented a new ERP system and effective planning across several operating companies.
  • Complied with safety and corporate guidelines on business ethics.
  • Streamlined communication channels, improving information flow and decision-making speed.

Commercial Project Manager

Targeted PetCare
Byron Center, MI
03.2018 - 04.2022
  • Managed projects across five operating companies to launch pet industry products successfully.
  • Oversaw project scheduling, ensuring deadlines were consistently met.
  • Led and developed Sales & Marketing Coordinators to enhance team performance.
  • Cultivated vendor relationships for effective management of new projects.
  • Analyzed and summarized sales data for strategic decision-making.
  • Managed customer documents to facilitate smooth operations.
  • Coordinated Targeted PetCare websites and social media engagement.
  • Designed marketing advertisements for Targeted PetCare to boost visibility.

Assistant Store Manager

Vera Bradley
Byron Center, MI
03.2017 - 03.2018
  • Developed and managed profitable retail specialty store operations.
  • Achieved sales targets by effectively managing revenue and monitoring budget levels.
  • Led teams in planning and executing merchandising initiatives to enhance business effectiveness.
  • Oversaw cash handling, deposit reconciliation, and bank deposits for revenue management.
  • Created exceptional customer experiences to foster brand loyalty among clients and associates.
  • Analyzed monthly sales reports to inform operational planning and strategic decisions.
  • Monitored payroll hours to align with budget goals, ensuring efficient workforce management.
  • Conducted regular inventory assessments, ordering merchandise to maintain optimal stock levels.

Assistant Store Manager

MC Sports
Grand Rapids, MI
11.2010 - 03.2017
  • Developed and managed profitable retail sporting goods store operations.
  • Achieved budgeted sales levels through effective management strategies.
  • Hired and trained 15 to 20 associates based on sales trends.
  • Scheduled staff to align with business demands.
  • Monitored payroll hours to ensure adherence to budget.
  • Resolved customer issues by identifying and implementing optimal solutions.
  • Coached employees to enhance skills and improve operational efficiency.
  • Fostered a positive work environment by addressing associate concerns promptly.

Education

BACHELOR OF ARTS - PSYCHOLOGY

Grand Valley State University
Allendale, MI

Skills

  • Team leadership
  • People-oriented approach
  • Attention to detail
  • Microsoft Office proficiency
  • Self-motivation
  • Adaptability and flexibility
  • KPI analysis
  • Collaboration and teamwork
  • Customer relationship management
  • Task prioritization
  • Operational efficiency
  • Logistics optimization
  • ERP implementation
  • Forecasting and budgeting

Certification

Certified Merchandising Specialist

Timeline

Manager, Order Management & Outbound Shipping

Targeted PetCare
04.2022 - Current

Commercial Project Manager

Targeted PetCare
03.2018 - 04.2022

Assistant Store Manager

Vera Bradley
03.2017 - 03.2018

Assistant Store Manager

MC Sports
11.2010 - 03.2017

BACHELOR OF ARTS - PSYCHOLOGY

Grand Valley State University

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