Robin Henderson
Dallas,TX
Summary
Detail-oriented Quality Management Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily job duties. Motivated to learn, grow and excel in Auto Finance.
Overview
16
16
years of professional experience
Work History
Specialist Business Marketing Process Management
Santander Consumer USA
11.2022 - 03.2024
- Updates weekly, monthly and quarterly bookings forecast and provides insightful reporting on key metrics and analytics to drive company goals.
- Tracks and reports Operating Expenses.
- Presents findings and recommendations to drive efficiency and effectiveness of sales teams.
- Assists with key sales planning activities during planning and budgeting cycle.
- Utilizes business intelligence tool to extract data and present through charts & diagrams.
- Develops recurring reporting aimed to improve existing processes and identify areas of opportunity.
- Analysis of workflows to improve quality and lead time, while reducing errors in processes.
- Communicates with internal partners as well as external vendors on daily basis.
- Maintains thorough knowledge and awareness of legal requirements, regulatory environment, and legislative changes.
Quality Management Specialist
Santander Consumer USA
12.2013 - 11.2022
- Maintained comprehensive working knowledge of Loan Origination’s policies and procedures
- Ability to succeed in high volume work environment.
- Conducted loan verifications and customer service audits for SC’s Funding & Credit Dept to ensure associates are complying with the company’s policies and procedures.
- Provided detailed feedback and coaching to management team in areas where associate(s) may have needed improvement
- Always maintain high level of confidentiality at all times
- Exemplify strong documentation skills and use of good judgment
- Review calls from different lines of business to ensure agents are in compliance
- Monthly overall review and completion 700 calls or more month
Funding Analyst/Carmax Underwriter
Santander Consumer USA
11.2007 - 12.2013
- Coordinated purchasing of retail installment contracts from SCUSA’s dealer base
- Managed queue of customer files with limited supervision while performing advanced level of verifications to ensure credit guidelines were achieved.
- Provided superior customer service through daily interaction with SCUSA personnel, automotive dealerships, vendors, and customers by phone, fax, and e-mail.
- Calculated loan-to-value and payment-to-income ratios to mitigate financial risk and ensure loans did not exceed corporate guidelines.
- Make outbound calls to employers, insurance companies, other finance companies and references
- Mitigate risk by identifying potential fraud
Education
Bachelor of Science - Marketing
Louisiana Tech University
Ruston, LA11.2005
Skills
- Proficient with Microsoft Office
- Self-sufficient
- Goal-oriented
- Adaptability and Flexibility
- Team player
Timeline
Specialist Business Marketing Process Management
Santander Consumer USA
11.2022 - 03.2024
Quality Management Specialist
Santander Consumer USA
12.2013 - 11.2022
Funding Analyst/Carmax Underwriter
Santander Consumer USA
11.2007 - 12.2013
Bachelor of Science - Marketing
Louisiana Tech University
Similar Profiles
Annette KingAnnette King
Dealer Operations Specialist at Santander Consumer USADealer Operations Specialist at Santander Consumer USA
Megan GreenMegan Green
Senior Auto Loan and Lease Specialist at Santander Consumer USASenior Auto Loan and Lease Specialist at Santander Consumer USA
Vignesh VenkatramVignesh Venkatram
Java Developer at Santander Consumer USAJava Developer at Santander Consumer USA
Jessica CampbellJessica Campbell
Titles Verification Processor at Santander Consumer USATitles Verification Processor at Santander Consumer USA
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal