ROBIN NICOLE HENDRIX
FALKVILLE
Summary
Friendly and dependable Customer Service and Data Entry Professional with over 14 years of experience providing administrative support, maintaining accurate records, and handling sensitive information with care. Skilled in data entry, organization, and Microsoft Office, with strong attention to detail and a commitment to accuracy, confidentiality, and quality. Quick to learn new systems, including EMR platforms, and dedicated to supporting efficient, professional operations.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
H&S Portable Buildings
Danville
05.2022 - 09.2025
- Entered and maintained customer, billing, and order data with accuracy and confidentiality across multiple systems.
- Processed payments, invoices, and internal reports while ensuring data consistency and compliance with company policies.
- Managed daily communications via phone and email, providing courteous and professional support to customers and vendors.
- Organized and updated digital and paper records for easy retrieval and secure storage.
- Collaborated with management to streamline administrative workflows and improve documentation accuracy.
Owner & Designer
The Briar Patch
Danville
11.2020 - 08.2023
- Oversaw all aspects of operations including data tracking, order entry, and digital file management.
- Maintained detailed customer records, invoices, and sales reports to ensure accurate financial tracking.
- Used Microsoft Office, QuickBooks, and online platforms to manage day-to-day tasks efficiently.
- Demonstrated strong attention to detail while balancing multiple projects and meeting strict deadlines.
- Built long-term client relationships through consistent, timely communication and professional service.
Customer Service Roles
01.2010 - 01.2020
- Delivered exceptional customer service across multiple industries, focusing on clear communication and efficient problem-solving.
- Supported team operations and adapted quickly to changing priorities in fast-paced environments.
Education
ADVANCED DIPLOMA -
Danville High School
01.2013
Skills
- Accurate Data Entry & Record Management
- Confidentiality & HIPAA Awareness
- Quick Learner - New Systems & Processes
- Microsoft Office & Google Workspace
- Time Management & Prioritization
- Customer Communication & Support
- Quality Control & Documentation
- Team Collaboration & Dependability
Hobbies and Interests
- Digital Marketing & E-Commerce
- Data Management & Process Improvement
- Content Creation & Social Media
- Customer Experience & Communication
Timeline
Administrative Assistant
H&S Portable Buildings
05.2022 - 09.2025
Owner & Designer
The Briar Patch
11.2020 - 08.2023
Customer Service Roles
01.2010 - 01.2020
ADVANCED DIPLOMA -
Danville High School