ROBIN HERNANDEZ
Corpus Christi,TX
Summary
Dynamic management professional with extensive experience in directing operations and driving organizational success. Known for empowering teams through exceptional service delivery and a commitment to continuous improvement, fostering an environment that enhances abilities and elevates work quality. Proven track record of building high-performance teams and streamlining processes, complemented by excellent communication skills that facilitate effective collaboration across all organizational levels. Dependable and level-headed, adept at addressing diverse challenges while consistently delivering results in fast-paced, dynamic environments.
Overview
11
11
years of professional experience
Work History
Co Manager
Sam's Club
09.2025 - Current
- Analyzed operational workflows, identifying areas for efficiency improvements and cost reductions.
- Managed budgeting processes, tracking expenses to maintain fiscal responsibility within club operations.
- Implemented policies and procedures to improve club operations and standards.
- Oversaw daily operations, ensuring high standards of service and member satisfaction.
- Trained and mentored team members to enhance performance and service quality.
- Led implementation of new merchandising initiatives, driving member engagement and sales growth.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Fresh Manager
Sam's Club #6262
06.2018 - Current
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Focusing on all aspects of quality assurance in order to maintain a clean, safe environment while meeting company’s standards.
- Enhanced member satisfaction ratings by motivating associates to strengthen quality and increasing productivity.
- Ordered merchandise with accuracy by overseeing and participating on verifying back stock and maintaining inventories.
- Enforce the execution of food safety standards, cold chain compliance and food merchandise quality and train associates about Food safety standards, sanitation, and expectations.
Grocery Manager
Sam's Club #6262
01.2019 - 06.2019
- Distributed daily tasks to employees and checked completed duties within expected time frames.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Implemented new changes and behaviors on the floor including First Five.
- Created schedules accordingly.
Member Service Team Lead
Sam's Club #6262
05.2015 - 01.2018
- Offered exceptional member service to differentiate and promote company brand and business priorities.
- Initiated and planned metric events and goals for the purpose of achieving a key results.
- Presided over multiple departments by coordinating and executing working assignments; providing advice, feedback and support to ensure timelines and job performance are achieved.
- Demonstrated ability to collaborate with others and maintain strong relationships across different teams in order to achieve the best results and deliver the most value.
Education
Some College (No Degree) - Registered Nurse
San Antonio College
San Antonio, TXSkills
- Shrinkage prevention
- Conflict Resolution
- Exceptional leadership development
- Driving business growth
- Strategic planning
- Coaching and mentoring
- Operations management
- Safety procedures
- Membership growth
Timeline
Co Manager
Sam's Club
09.2025 - Current
Grocery Manager
Sam's Club #6262
01.2019 - 06.2019
Fresh Manager
Sam's Club #6262
06.2018 - Current
Member Service Team Lead
Sam's Club #6262
05.2015 - 01.2018
Some College (No Degree) - Registered Nurse
San Antonio College