Robin Howard
Palm Desert,CA
Summary
Joyful and engaging leader with an ambitious drive to craft the highest quality experience for the communities, partners and shareholders in which we serve. Facts and data-driven, motivated by everyday acts of love, empathy and courage - Fosters a commonwealth of belonging where partners, peers and leaders are influenced to achieve the most ambitious results set before them and by them. Always forward thinking with efficient, time-sensitive plans to tackle any and all change equation scenarios or gaps to success. Successful in operations, leadership and calendared activities that uplift and promote brand excellence beyond the four walls.
Overview
8
8
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
10.2017 - Current
Never stopping to build and maximize team’s capabilities, creating plans to drive flourishing and sustainable business results - elevating the Starbucks Experience for customers, partners and shareholders. Performance driven through the lens of humanity while role modeling Starbucks' Mission and Values.
Excelling in Operational and Leadership Expectations - Business Analysis, Flexible and Time Sensitive Problem Solving, Sales and Inventory Activities while Leveraging Core Tools, Systems and Resources.
Always honoring Starbucks' Heritage, takes initiative to inspire peers with thoughtful conversations and planning around personal and professional development, impact and commitment.
Barista / Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2015 - 10.2017
Baristas work together creating great connections with each customer while expertly crafting products. They bring Our Mission to life for our customers and each other, while proudly wearing the green apron.
Shift Supervisors run shifts that create the Starbucks Experience for customers and partners, providing high quality products in a clean, safe and welcoming environment, while role modeling our Mission.
Education
Associate of Arts - History
California State University - San Bernardino
San Bernardino, CA06.2013
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2011
Skills
- Team Building
- Professional and Personal Development
- Core Training
- Budgeting
- Inventory Management
- Problem Solving
- Change Equation
- Collaboration
- Inspiring Commitment
- Requesting and Delivering Feedback
Accomplishments
Certified Coffee Master with Starbucks Reserve Experience
Created D860 Coffee Master Program in Q4FY22 and Certified all 11 SMs/ASMs
Store Manager Trainer - Trained 2 SMT30 Managers
Store Manager of the Quarter Nomination - Q4FY22
Host of multiple training centers, 2021 - 2022, for newly hired partners at the barista level - developing the best talent in retail to support district staffing levels
Host of D792 18' and 19' Barista Championship
Host of A97 and A54 2019 Barista Championship
R&D - Incubation Store Manager 2019 - Onward
Supported in front-facing Cold Beverage Production - "Tropic Like It's Hot" that contributed heavily to the launch of Frozen Refreshers
Community Champion - 20' Shoes and Socks Drive - Donated over 200 pairs of socks and 100 pairs of shoes to the children and homeless population in the Coachella Valley; 21'-22' Coffee for the Troops - Donated over 50 pounds of coffee to the 29 Palms Military Base in support of D860 goals
Peak Order Readiness Leader - 45 Second average Q1FY24; Decrease by 7 seconds vs L/Y
Each store managed has excelled or lead District Portfolios in customer experience, store operations and controlled contributions; KPI's
24 Hour Drive-Thru Chief Operator at Store 27292 (2018-2019)
Reserve Coffee Bar Chief Operator at Store 5235 (2019-2021)
Small Volume Cafe Chief Operator at Store 10003 (2021-2022)
Mid-Volume Drive-Thru Chief Operator at Store 10186 (2022-Current)
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
10.2017 - Current
Barista / Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2015 - 10.2017
Associate of Arts - History
California State University - San Bernardino
High School Diploma -
Cathedral City High School
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