Robin Hudnall
Jena,LA
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations . Adapts quickly to changing needs and expertly resolves conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic and effective communication skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lodge Manager
Honey Brake Lodge, Outfitters. Gun Club
Jonesville, LA
07.2016 - 01.2025
- Monitored inventory levels and placed orders for supplies when needed .
- Established relationships with local businesses in order to promote tourism opportunities at the lodge. Used marketing and networking skills to promote new events .
- Provided leadership, insight and mentoring to newly hired employees
- Analyzed customer feedback to identify areas for improvement in services offered. Resolved customer complaints , needs , and requests .
- Managed housekeeping staff by setting tasks, monitoring progress, providing guidance, resolving issues. Managed bellhops, culinary,and servers daily.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw recruiting, interviews and hiring of new seasonal employees every year . I've built and maintained productive relationships with employees .
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Scheduled space or equipment for special programs, meetings and conferences. Promoted and scheduled lodge clients Such as massages, clay courses, tours and live entertainment .
- Scheduled and coordinated daily staff meetings to ensure all team members were informed of current operations. Delegated work to staff highlighting priorities and goals.
- Handled escalated customer complaints professionally and efficiently.
- Resolved conflicts between staff members in a timely manner while upholding company standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills promoting customer satisfaction.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed household errands and other essential duties. Managed inventory of supplies .
- Reviewed feedback from customers regarding their experience with the organization's hospitality services.
- Coordinated activities between departments such as housekeeping, maintenance, booking and culinary staff.
- Assisted with the coordination and execution of events such as weddings, conferences, and banquets and corporate events . Enhanced productivity and customer service levels by anticipating needs.
- Ensured that all areas of the hospitality facility were clean and properly maintained . This means personally checking every guest room and common areas several times a day.
- Resolved any complaints or issues from guests in a timely manner. Received positive back and recognition from supervisors for outstanding customer service.
- Organized orientation sessions for new employees to ensure smooth onboarding experience and provided hands on training for new team members.
- Conducted background checks and reference checks on potential hires.
- Launched innovative incentive program to achieve low turnover rate . This plan included bonuses for performance and completion of seasonal contracts.
- Created staff teams and schedules based on employee strengths and made adjustments to promote overall productivity.
- Assisted in employee recruitment, hiring and interview processes. Handled employee discipline and termination .
Education
Associate of Arts - Human Resources Development
Liberty University
Lynchburg, VA05-2021
Skills
- Maintenance coordination
- Housekeeping supervision
- Guest relations management
- Hotel operations
- Crisis management
- Staff supervision
- Group bookings
- Guest experiences
- Food and beverage knowledge
- Reliability
- Interviewing and hiring
- Room inspections
- Adaptability and flexibility
Certification
- CNA 1996-1999
- CDA 2005-2014
Timeline
Lodge Manager
Honey Brake Lodge, Outfitters. Gun Club
07.2016 - 01.2025
- CNA 1996-1999
- CDA 2005-2014
Associate of Arts - Human Resources Development
Liberty University
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