Robin Hudnall
Jena,LA
Summary
Dynamic professional with extensive experience in guest relations management . Proven track record in enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in team leadership and staff training, fostering a collaborative environment that boosts employee morale and retention. Committed to delivering exceptional guest experiences and operational excellence.
Overview
9
9
years of professional experience
Work History
Assistant
Hixson Properties
04.2025 - 10.2025
- Managed office supplies inventory, ensuring availability of essential resources for daily operations
- Developed onboarding materials for new hires, improving training consistency across the team
- Collaborated with vendors to coordinate maintenance services, ensuring timely resolution of property issues
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Supported and maintained a constant boost in sales by constant contact with new and existing clients
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Supported senior management to make informed decisions, conducting thorough market research.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
Lodge Manager
Honey Brake Lodge, Outfitters. Gun Club
07.2016 - 12.2024
- Managed daily lodge operations, ensuring guest satisfaction and service quality.
- Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
- Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
- Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Analyzed guest feedback to implement improvements in service delivery and operational efficiency.
- Collaborated with local vendors to arrange guided tours and outdoor activities for guests.
- Monitored inventory levels for supplies, optimizing procurement processes and reducing costs.
- Oversaw maintenance of facilities, equipment, and grounds to uphold safety standards.
- Coordinated scheduling and logistics for lodging, events, and recreational activities.
- Developed and implemented training programs for staff on hospitality standards.
- Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
- Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Certified Nursing Assistant -
CLOEA
Alexandria Louisiana No Degree - Human Resources
Liberty University
Lynchburg, VACertified Dental Assistant -
CLDAS
Alexandria Louisiana Skills
- Guest relations management
- Housekeeping supervision
- Teamwork and collaboration
- Customer service
- Problem-solving
- Teamwork and leadership
- Attention to detail
- Reliability
- Team leadership
- Guest experiences
- Room inspections
- Interviewing and hiring
- Conflict resolution
- Staff supervision
- Crisis management
- Event planning
Timeline
Assistant
Hixson Properties
04.2025 - 10.2025
Lodge Manager
Honey Brake Lodge, Outfitters. Gun Club
07.2016 - 12.2024
Certified Nursing Assistant -
CLOEA
No Degree - Human Resources
Liberty University
Certified Dental Assistant -
CLDAS