With excellent organizational skills and a positive, upbeat demeanor, I ensure efficient office operations. Expertise in essential administrative tasks and proficiency in software applications. Committed to enhancing productivity and supporting team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Direct Care Worker
VOICE Inc of MI
06.2023 - Current
Providing comprehensive care and support to clients in a home setting
Collaborating with healthcare professionals to develop customized care plans
Implementing innovative strategies to enhance client comfort and satisfaction
Solving complex care challenges to ensure optimal health outcomes
Achieving significant improvement in client health through diligent care
Office Administrator
Andrews Lawn Care
07.2024 - 12.2024
Coordinated and scheduled appointments efficiently to maximize workflow and enhance patient satisfaction
Managed office supplies inventory to ensure optimal stock levels and support uninterrupted operations
Demonstrated exceptional customer service skills by addressing inquiries and resolving issues promptly and professionally
Maintained accurate financial records to support budgeting and reporting processes effectively
Facilitated team meetings to promote collaboration and ensure alignment on project objectives and deadlines
Executed precise data entry tasks to enhance database integrity and streamline information retrieval
Home Health Aide (HHA)
Carebuilders at Home
08.2022 - 06.2023
Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
Assisted with daily activities such as bathing, dressing, grooming, and medication administration
Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
Documented patient observations accurately in medical records, including changes in condition or behavior
Preschool Assistant Teacher
Kids University
10.2021 - 08.2022
Assisted with the supervision of children during outdoor playtime, ensuring their safety at all times
Promoted positive communication with parents, providing regular updates on their child's development
Supervised nap time routines including preparing cots/beds for each child
Planned and prepared nutritious meals and snacks for preschool-aged children, adhering to dietary guidelines and food safety regulations
Collaborated with parents and teachers to accommodate individual dietary needs of children, ensuring their health and well-being
Maintained inventory of kitchen supplies, ingredients, and equipment, effectively managing stock levels to minimize waste
Housekeeper
MidMichigan Health
06.2021 - 10.2021
Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
Utilized effective communication skills when interacting with guests or colleagues, ensuring clear understanding of expectations
Hospitality Aide
The Laurels of Mt Pleasant
10.2020 - 05.2021
Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high-quality standards
Provided compassionate and personalized care to patients, ensuring their comfort and well-being
Maintained a clean and organized patient environment by regularly sanitizing equipment and surfaces
Responded promptly to call lights and requests for assistance from patients
Recognized changes in patient condition or behavior that required immediate attention or intervention
Housekeeper/Houseperson
Hampton Inn
08.2019 - 10.2020
Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
Cashier
Pat's Food Center
09.2016 - 08.2018
Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Implemented effective upselling techniques to increase sales of promotional items or add-ons
Education
Advanced certification - Health Insurance Medical Billing and Coding
Senior Escalation Desk- Sr. Representative at Concentrix-Voice and non-voice processSenior Escalation Desk- Sr. Representative at Concentrix-Voice and non-voice process