ROBIN HURT
Oakland,TN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
14
14
years of professional experience
Work History
OFFICE ADMINISTRATOR
Allied Forces Temporary Services
10.2021 - 09.2024
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Human Resources Generalist
Good Hands Community Cares
10.2015 - 10.2021
- Oversee new employee on-boarding procedures from initial training to skill development
- Conducts all employee hiring and exit interviews
- Reviews federal and state laws to confirm and enforce company compliance
- Prepares and maintain accurate employment records for over 90 staff members
- Created organizational flow charts and career path reports to evaluate employee compensation information
- Manage employee on-boarding, training and development, including enriching internal and external training development of both online and traditional environments
- Engage in data collection, identified organizational needs and development solutions.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Facilitated criminal background check process for new hires.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Implemented and supervised orientation procedures for new hires.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Created and delivered HR training sessions to staff, managers and executives.
Material Handler
Nike
05.2015 - 10.2015
- Packed merchandise into boxes and containers to prepare for safe shipment
- Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements
- Inspected packages to determine any product or package damage.
Home Care Coordinator
Volunteers Of America
03.2012 - 04.2015
- Observed employee performance and provided valuable feedback using online performance evaluation software
- Trained employees in proper operational procedures and shared company policies and regulations
- Coordinated activities and provided training to improve staff skills
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume increased
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Administrative Assistant
American Red Cross
10.2010 - 03.2012
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies
- Contacted customers via phone and email to confirm appointments and follow up with inquiries
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
- Managed conference calls by documenting participant details and preparing audio recordings for future reference
- Provided on-site CPR training for staff as needed.
Education
Associate of Science - Office And Medical Administration
Southwest Tennessee Community College
Memphis, TN05.2009
Skills
- Team leadership
- Time management
- Personnel training and development
- Self-directed
- Staffing and recruiting professional
- Oral and written communication
- Records maintenance
- Human Resource Management System (HRMS)
- Advanced MS Office Suite knowledge
- Performance Evaluation
- Recruitment
- Benefits Administration
- Interviewing techniques
- Interview coordination
- Employment law knowledge
- Background checking
- Scheduling expertise
- New Hire Onboarding
- Incident Management
- Staff Scheduling
- Record preparation
- Staff Coordination
- Employee Relations
- Schedule Management
- Strong Organization
- Labor Relations
Accomplishments
- Routinely recruit and interview 20 applicants monthly.
- Received merit raises for strong attention to detail, exemplary customer service and promoting a positive, cohesive work environment.
- Spearhead and developed the company's first employee manual outlining policies and procedures.
- Received a promotion after 3 months of employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
OFFICE ADMINISTRATOR
Allied Forces Temporary Services
10.2021 - 09.2024
Human Resources Generalist
Good Hands Community Cares
10.2015 - 10.2021
Material Handler
Nike
05.2015 - 10.2015
Home Care Coordinator
Volunteers Of America
03.2012 - 04.2015
Administrative Assistant
American Red Cross
10.2010 - 03.2012
Associate of Science - Office And Medical Administration
Southwest Tennessee Community College
Similar Profiles
Mark GutierrezMark Gutierrez
Day Laborer and Substitute Teacher at Allied Forces Temporary ServicesDay Laborer and Substitute Teacher at Allied Forces Temporary Services
William Bourland-McEnteeWilliam Bourland-McEntee
General Labor Worker at Allied ForcesGeneral Labor Worker at Allied Forces
Roberto AcevesRoberto Aceves
Carpenter at Premier Group Temporary Employment ServicesCarpenter at Premier Group Temporary Employment Services