Robin Hutton
Muskogee
Summary
Dynamic Office Manager with a proven track record
with developed skills in administration and team coordination within a fast-paced office environment, now seeking to transition into a new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
12
12
years of professional experience
Work History
Office Manager
NeuroGen Medical
12.2015 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Specimen collection,blood draws,Phlebotomy
- Front desk, patient therapy
- Scheduled and hosted dinner seminars for community outreach to acquire quality leads...marketing.
Front Desk Medical Receptionist/Certified Phlebotomist
Dr Joel Robbins
02.2013 - 12.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments
- Blood draws, vitamin iv infusions, b12 injectios
Education
Bookkeeping / Accounting 1
Tulsa Technology Center
Broken Arrow, OKCertified Phlebotomist
Indian Capital Tech Center
Muskogee03-2013
Skills
- Customer service
- Patient scheduling
- Sample and specimen collection
- Office management
- Organizational skills
- Insurance verification
- Specimen handling
- HIPAA compliance
- Payment collection
- Blood collection techniques
- Patient relations
- Payroll processing
- Bookkeeping
- Microsoft office
- Account reconciliation
Timeline
Office Manager
NeuroGen Medical
12.2015 - 01.2025
Front Desk Medical Receptionist/Certified Phlebotomist
Dr Joel Robbins
02.2013 - 12.2015
Bookkeeping / Accounting 1
Tulsa Technology Center
Certified Phlebotomist
Indian Capital Tech Center
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