ROBIN INGRAM
Revenue Integrity Analyst
Roanoke,VA
Summary
Accomplished Revenue Auditor with a proven track record at Carilion Clinic, adept in auditing processes and procedures, and revenue recognition. Demonstrates exceptional verbal and written communication skills, enhancing regulatory compliance and education across departments. Recognized for outstanding achievements, including conducting comprehensive internal and external audits, and awarded for enhancing global partner relations.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Revenue Auditor
Carilion Clinic
Roanoke, USA
01.2015 - Current
- Verify charges and correct coding through daily work queues
- Identify missing charges
- Identify educational opportunities
- Conduct in-service training for various hospital departments
- Conduct internal Focused Audits on various hospital departments
- Conduct external Insurance Defense Audits
- Conduct Outlier Audits
Health Records Management
The CSI Companies – Temporary Agency
Salem, USA
11.2014 - 01.2015
- Converted paper medical records to electronic medical records via data entry
Financial Aid Call Center Representative
Virginia Western Community College
Roanoke, USA
05.2014 - 11.2014
- Answered questions regarding financial aid
- Assisted students applying for financial aid
Quality Support (Sr. Associate)
ALLSTATE INSURANCE COMPANY
Roanoke, USA
04.2008 - 07.2013
- Audited the Endorsement, Backdated Endorsement, and Automated Application processes
- Inputted in and maintained the Quality Database (QDB)
- Met weekly/monthly/quarterly deadlines
- Facilitated error conference calls with Global Partners in India and Ireland
- Coached processors with quality issues
- Communicated audit results and answered any resulting questions
- Member of projects and taskforces
- Multiple Record Policy (MRP) Elimination
- Resource Utilization Methodology (RUM)
- Researched Reference Information Online (RIO) and Rules and Rates to ensure processing compliance
- Received the “Thrill the Customer” award
- Received a Performance Bonus Award (PBA) for working with Global Partners
Team Support/Trainer/Auditor
ALLSTATE INSURANCE COMPANY
Roanoke, USA
11.1999 - 04.2008
- Trained and audited new hires and existing employees for career development in New Business and SBO functions
- Provided feedback and one on one guidance to a team of 13 members
- Answered questions sent via Web Service Request (WSR) with a 24 hour service level agreement
- Responsible for meeting monthly and quarterly deadlines for audits, reports, & spreadsheets
- Communicated process changes and audit results to the team
- Facilitated classes & meetings
- Responsible for submitting RIO updates for process changes
- Participated in task forces, groups, and special projects on behalf of the training department
- Member of the Alliance Project from October 2003 to January 2008
- Participated in Alliance phone conferences
- Gathered information from Compliance representatives concerning state specifics that should be tested for possible defects
- Trained the Policy Processing Center of Expertise to use Alliance
- Facilitated End to End and User Acceptance Testing
- In-room support for Alliance testing
- Verified and opened defects on ClearQuest
- Met weekly with Alliance Project Manager to provide testing updates
- Received a Performance Bonus Award for working on the Alliance Project
Claims/Customer Service
ALLSTATE INSURANCE COMPANY
Roanoke, USA
10.1995 - 11.1999
- Handled claims calls for the Charlotte Claim Service Center (handled calls when catastrophes were declared)
- Advised less experienced call handlers
- Received “Taking Care of our Customers” pin for dedication to this position
Insurance Processing Associate
ALLSTATE INSURANCE COMPANY
Roanoke, USA
01.1988 - 10.1999
- Prepared auto insurance applications through assigning of codes & underwriting referrals
- Extensive communication with agents for missing information
- Prepped & inputted the application simultaneously
Records Clerk B
ALLSTATE INSURANCE COMPANY
Roanoke, USA
- Ordered DMV motor vehicle records
- Matched the MVRs to the corresponding auto insurance applications
Education
HIM: Health Records Coding - HIM: Electronic Medical Records Management
Virginia Western Community College
Roanoke, VA12.2014
Skills
- Auditing processes and procedures
- Revenue recognition
- Regulations and compliance
- Verbal and written communication
- Report generation
Certification
- Certified Professional Coder - CPC, AAPC
- Health Records Coding Career Studies Certificate, Virginia Western
Affiliations
- Volunteers with Children's Trust as a CASA (Court Appointed Special Advocate)
References
References available upon request.
Timeline
Revenue Auditor
Carilion Clinic
01.2015 - Current
Health Records Management
The CSI Companies – Temporary Agency
11.2014 - 01.2015
Financial Aid Call Center Representative
Virginia Western Community College
05.2014 - 11.2014
Quality Support (Sr. Associate)
ALLSTATE INSURANCE COMPANY
04.2008 - 07.2013
Team Support/Trainer/Auditor
ALLSTATE INSURANCE COMPANY
11.1999 - 04.2008
Claims/Customer Service
ALLSTATE INSURANCE COMPANY
10.1995 - 11.1999
Insurance Processing Associate
ALLSTATE INSURANCE COMPANY
01.1988 - 10.1999
Records Clerk B
ALLSTATE INSURANCE COMPANY
HIM: Health Records Coding - HIM: Electronic Medical Records Management
Virginia Western Community College
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