Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Into

Burton,OH

Summary

Experienced senior relationship manager successful fostering partnerships with all types of personalities. Promoting exceptional skills in task prioritization and issue resolution. Effective collaborator with dedication to reliability and open communication.

You will find me to be well -spoken, energetic, confident and personable, the type of person your customers can rely on. The key strengths I possess for success include, but are not limited to: Provide exceptional Customer service, with details and consistent follow up.

Overview

20
20
years of professional experience

Work History

Senior Relationship Manager

A Place For Mom Inc.
Cleveland, OH
03.2018 - Current
  • Cultivated ongoing customer interactions to identify unique demands and deliver tailor-made solutions.
  • Responded promptly to inquiries from current and potential residents regarding available services or amenities.
  • Developed customized plans for individuals based on their personal preferences, health condition, financial resources, and lifestyle.
  • Developed and maintained relationships with Community customers to ensure customer satisfaction.
  • Delivered superior customer support to improve account retention rate.
  • Reached and exceeded monthly sales targets through effective sales strategies and techniques.
  • Recognized as Company Top Performer in both 2022 and 2023

Senior Admissions Advisor

DeVry University
Cleveland, OH
01.2015 - 03.2018
  • Conducted in-person or virtual admissions interviews with prospective students.
  • Coordinated and managed the entire admissions process, encompassing applications, interviews, and offers.
  • Documented, maintained and tracked prospective student applications.
  • Utilized CRM software to track interactions with prospective students and analyze the effectiveness of recruitment efforts.
  • Established and supervised peer-counseling and peer-tutoring programs.

Customer Success Manager

Various
Cleveland
01.2005 - 05.2014
  • Provided guidance on how customers can maximize the value they receive from products and services.
  • Developed custom solutions for customers based on their individual business objectives.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Coached team members on best practices for delivering exceptional customer experiences.
  • Managed and maintained a portfolio of key accounts, fostering long-term relationships.

Education

Business

Cuyahoga Community College
Cleveland, OH

Skills

  • Business Development
  • Portfolio Management
  • Client rapport
  • Customer interaction
  • Team Training
  • Sales Support
  • Relationship Building
  • CRM Tracking
  • Multitasking
  • Planning and coordination
  • Staff Training

Timeline

Senior Relationship Manager

A Place For Mom Inc.
03.2018 - Current

Senior Admissions Advisor

DeVry University
01.2015 - 03.2018

Customer Success Manager

Various
01.2005 - 05.2014

Business

Cuyahoga Community College

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Robin Into