Robin Irby
Warrenton,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Working Landscapes
06.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
Little Caesars Pizza
09.2021 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Store Manager
Walgreens
12.2014 - 10.2019
- Manage shifts, customer service, pharmacy tech, make schedules, leadership responsibilities
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Merchandise Manager
Apollo Retail Specialists
07.2015 - 08.2017
- Manage retail resets, leadership responsibilities, traveling, customer service, Plano grams
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
- Maximized gross margin dollars through optimal assortment planning and cost management.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
CNA - Certified Nursing Assistant
Magnolia Gardens
05.2012 - 12.2014
- Nursing home responsibilities, transportation, filing patients paperwork
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High school or equivalent -
Warren High School
College in Cna, pharmacy tech, cosmetology -
Vance-Granville Community College
06.2014
Skills
- Pharmacy Technician Experience
- Task Delegation
- Employee Performance Evaluations
- Employee Scheduling
- Shift Management
- Supervising Experience
- Compounding Medications
- Microsoft Excel
- Microsoft Word
- Customer service
- Microsoft Office
- Clinical Pharmacy Experience
- Order Entry
Timeline
Assistant Manager
Working Landscapes
06.2023 - Current
Assistant Manager
Little Caesars Pizza
09.2021 - 01.2023
Merchandise Manager
Apollo Retail Specialists
07.2015 - 08.2017
Store Manager
Walgreens
12.2014 - 10.2019
CNA - Certified Nursing Assistant
Magnolia Gardens
05.2012 - 12.2014
High school or equivalent -
Warren High School
College in Cna, pharmacy tech, cosmetology -
Vance-Granville Community College
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