Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBIN JACKSON-BOSTIC

Charlotte,NC

Summary

Dynamic Property Manager with a proven track record at Public Storage, excelling in rent collection and compliance monitoring. Recognized for exceptional communication and problem-solving skills, I effectively resolved customer issues, ensuring satisfaction and timely payments. My strong organizational abilities and detail-oriented approach contributed to improved financial reporting and operational efficiency.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Property Manager /Customer service Representative

Public Storage
Charlotte , Nc
12.2013 - Current
  • Regular monitoring of pricing and updating as required
  • Ensured compliance with local regulations and company policies.
  • Pricing new inventory as they arrived
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Facilitated tenant paperwork processing and verification.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Implemented payment policies and pursued delinquent accounts via phone calls
  • Oversaw collection processes and addressed payment issues promptly.
  • Handled complaints and expedited requests.
  • Resolved customer complaints quickly and effectively while ensuring customer satisfaction.
  • Implemented payment policies and pursued delinquent accounts via phone calls

Customer Service Manager/ Scan Coordinator

Harris Teeter
Charlotte , Nc
08.2012 - 12.2023
  • Developed and implemented customer service policies to enhance service quality.
  • Ensuring all equipment is prepared and the layout of the store is mapped before counting begins
  • Oversaw daily operations to ensure timely resolution of customer inquiries.
  • Resolved escalated customer issues while maintaining professional standards of conduct.
  • Managed customer service team to enhance support and satisfaction levels.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Conducted audits to verify accuracy of financial data and internal controls.
  • Oversaw accounts payable and receivable processes to maintain cash flow efficiency.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Created journal entries accurately and timely for month end close processes.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Monitored cash flows and prepared weekly cash projections.

Inbound Call Center Representative

Sprint
Charlotte, Nc
01.2008 - 08.2012
  • Managed high-volume inbound calls for customer inquiries and support.
  • Provided detailed product information to enhance customer satisfaction.
  • Resolved technical issues using internal systems and troubleshooting protocols.
  • Trained new representatives on call procedures and company policies.
  • Escalated complex issues to appropriate departments for resolution.
  • Maintained knowledge of current promotions and service offerings to assist customers effectively.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Provided accurate information about products or services to customers.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Maintained records of customer interactions and transactions for future reference.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Documented customer interactions accurately in the CRM system for future reference.
  • Assisted customers in troubleshooting device problems and software glitches.
  • Followed up with customers to ensure their requests were addressed properly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Excelled in exceeding daily credit card application goals.

Assistant Dietary Manager

Avant Of Charlotte
Charlotte , Nc
12.2005 - 01.2008
  • Supervised staff and ensured compliance with all dietary and nutrition laws.
  • Ensuring menus were nutritionally adequate for residents.
  • Reviewed orders from patients in the hospital and ensured they received correct portions and supplements based on their care plan.
  • Assisted in planning and managing dietary programs for residents.
  • Coordinated food service operations to ensure quality and compliance.
  • Trained staff on food safety practices and dietary regulations.
  • Oversaw inventory management to maintain adequate food supplies.
  • Collaborated with healthcare team to address dietary needs of residents.
  • Implemented procedures for efficient meal preparation and delivery.
  • Ensured cleanliness and organization of kitchen and dining areas.
  • Developed training programs for new employees related to proper food handling techniques and procedures.
  • Assisted in the development of menus according to nutritional guidelines, food preferences, budgets and schedules.

Assistant Manager

Mecklenburg County Jail
11.2003 - 12.2005
  • Supervised inmates daily making quality foods and baked goods according to a planned menu.
  • Ensuring inmates understand what's inclusive of a meal and proper storage and sanitary serving procedures.
  • Verified all department policies and procedures were followed and all kitchen equipment were safe and in good working condition.
  • Assisted manager with food and meal preparation.
  • Supervised daily operations within the detention facility.
  • Monitored inmate behavior and addressed conflicts or disturbances promptly.
  • Directed and supervised team of 15 employees in daily operations.
  • Complied with company policies, objectives and communication goals.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Managed inventory levels to ensure adequate supplies for operations.
  • Maintained compliance with health and safety regulations throughout operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.

Assistant Kitchen Manager

White Oak Manor
01.1999 - 01.2004
  • Maintained dietary menus to ensure they were nutritionally adequate for residents.
  • Supervising staff and educating on operational dietary laws.
  • Assisted in monthly inventory and product orders.
  • Assisted in preparing meals for over 152 residents with various dietary needs.

Cook/Supervisor

Friendship Trays
01.1995 - 01.1998
  • Maintained daily menus to ensure they were nutritionally adequate.
  • Maintained purchasing budget for all products ordered and purchased for kitchen.
  • Verified all department policies and procedures were followed and all kitchen equipment were safe and in good working condition.
  • Assisted manager with food and meal preparation.

Education

Certificate - food and dietary management

Central Piedmont University
01.1989

Garinger High School

Skills

  • Strong organizational skills
  • Time management skills
  • Exceptional communication skills
  • Interpersonal skills
  • Ability to work independently
  • Ability to work as part of a team
  • Detail-oriented
  • Ability to handle multiple tasks simultaneously
  • Food service industry skills
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Rent collection
  • Debt control
  • Compliance monitoring
  • Customer service-focused
  • Payment collection
  • Financial reporting
  • Accounting operations

Certification

  • Certificate in Dietary Management
  • ServSafe
  • Scan Coordinator
  • Inventory Manager
  • Inbound Customer Service Rep

Timeline

Property Manager /Customer service Representative

Public Storage
12.2013 - Current

Customer Service Manager/ Scan Coordinator

Harris Teeter
08.2012 - 12.2023

Inbound Call Center Representative

Sprint
01.2008 - 08.2012

Assistant Dietary Manager

Avant Of Charlotte
12.2005 - 01.2008

Assistant Manager

Mecklenburg County Jail
11.2003 - 12.2005

Assistant Kitchen Manager

White Oak Manor
01.1999 - 01.2004

Cook/Supervisor

Friendship Trays
01.1995 - 01.1998

Certificate - food and dietary management

Central Piedmont University

Garinger High School

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