Robin James
Locust Grove,GA
Summary
Proven track record in enhancing patient and customer satisfaction, notably at Clayton County Schools, by expertly managing dietary needs and resolving service issues. Skilled in allergy management and adept at clear communication, consistently improving loyalty and operational efficiency. Demonstrates a keen ability to maintain professionalism and empathy, leading to significant positive feedback and outcomes.
Overview
11
11
years of professional experience
Work History
Nutrition Assistant
Clayton County Schools
08.2021 - Current
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Maintained inventory levels of food supplies while adhering to budget constraints and minimizing waste.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
Customer Service Representative
TSYS
05.2016 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Medical Customer Service Representative
Valley Health-Winchester Medical Center
01.2014 - 02.2016
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
Education
Medical Assistant - Registered Medical Assistant
Southern Crescent Technical College
Griffin, GA05.2022
Skills
- Allergy management
- Diabetes Education
- Health Promotion
- Written and verbal communication
Timeline
Nutrition Assistant
Clayton County Schools
08.2021 - Current
Customer Service Representative
TSYS
05.2016 - 06.2021
Medical Customer Service Representative
Valley Health-Winchester Medical Center
01.2014 - 02.2016
Medical Assistant - Registered Medical Assistant
Southern Crescent Technical College
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