Summary
Work History
Education
Skills
Timeline
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Robin Janco

Granite City,IL

Summary

Management and communications expert with over 10 years of extensive expertise in HR operations and customer service, specializing in strategic workforce management and regulatory compliance. Proficient in leveraging tools like Slack, Zoho, and MS Office to drive operational excellence and foster a collaborative work environment. Committed to innovative solutions and leadership in fast-paced settings, aiming to enhance operational efficiency and communication.

Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.

Work History

St. Louis Area Manager

Railcrew Xpress
03.2019 - Current
  • Manage HR operations, ensuring compliance with DOT regulations
  • Coordinate pre-employment and random drug/alcohol testing
  • Investigate employee allegations, escalating as needed
  • Collaborate with railroad officials on weather-related hub closures
  • Schedule drivers efficiently, maintaining service standards
  • Lead comprehensive HR operations including scheduling, compliance monitoring, and employee relations while managing DOT regulations and critical weather-related decisions
  • Implement strategic workforce management protocols, conducting investigations and maintaining regulatory compliance while coordinating with railroad officials
  • Oversee drug testing programs, time-keeping systems, and corrective action procedures while ensuring strict adherence to transportation safety guidelines
  • Foster effective communication between dispatch, railroad officials, and drivers while managing hub operations and weather-related contingencies
  • Drive operational excellence through systematic scheduling optimization, regulatory compliance, and proactive risk management in transportation logistics
  • Direct HR operations and DOT compliance initiatives while managing critical transportation logistics, leading cross-functional teams to maintain service excellence
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

Driver, Railway

Hallcon Corporation
07.2018 - 03.2019
  • Transported rail crews safely, ensuring timely arrivals
  • Facilitated local and over-road crew movements
  • Enhanced safety protocols during transit
  • Maintained punctuality and reliability in schedules
  • Coordinated safe transport operations for railway engineering teams across multiple terminals, ensuring timely crew transfers and maintaining strict safety protocols
  • Optimized route planning for train crew logistics, minimizing transit times while maintaining perfect safety record for personnel transportation
  • Facilitated seamless crew transitions between terminals, ensuring continuous railway operations through reliable transportation services
  • Partnered with railway operations to coordinate time-sensitive crew transfers, maintaining consistent communication and operational efficiency
  • Monitored vehicle maintenance schedules and safety compliance, ensuring uninterrupted service delivery across multiple railway terminals
  • Provided reliable transportation support during emergency situations, maintaining operational continuity for critical railway personnel

Remote Customer Service/Support Agent

Chase Bank EFT Division
02.2015 - 11.2018
  • Assisted customers with card services via SaaS and chat, resolving issues efficiently
  • Handled deposits, transactions, and card replacements, ensuring customer satisfaction
  • Investigated fraud claims, providing reliable solutions and maintaining security standards
  • Supported government-related inquiries, demonstrating comprehensive product knowledge
  • Troubleshot technical issues, achieving high-resolution rates and enhancing user experience
  • Resolved technical issues across multiple banking platforms, ensuring accurate processing of government benefits and maintaining strict compliance standards
  • Provided comprehensive remote support for diverse banking services, specializing in dispute resolution and fraud claim investigations
  • Managed complex government benefit transactions through integrated banking systems while ensuring data accuracy and customer confidentiality

Police Dispatcher/Chief Training Officer

Radcliff Police Department
04.2011 - 02.2015
  • Managed emergency calls, ensuring swift response to critical incidents
  • Led training for new dispatchers, enhancing team readiness
  • Maintained detailed communication logs for accuracy and efficiency
  • Resolved high-pressure situations with effective communication skills
  • Contributed to public safety through precise information relay
  • Coordinated emergency response communications and managed crisis situations, ensuring swift deployment of first responders while maintaining detailed incident records
  • Developed and implemented comprehensive training protocols for new dispatchers, standardizing emergency response procedures and improving team efficiency
  • Facilitated critical communication between emergency services and civilians during high-stress situations, providing calm guidance and support
  • Streamlined dispatch protocols through systematic analysis of response times and communication patterns, enhancing emergency service coordination
  • Orchestrated multi-agency emergency response operations, streamlining communication protocols and reducing critical response times for public safety

Telecom Specialist/Account Manager

US Army Acquisitions/Procurement Department
04.1999 - 05.2010
  • Managed procurement for 1500+ stations, enhancing operational efficiency
  • Collaborated with contractors to streamline telecom services for federal sites
  • Developed and maintained a comprehensive management system database
  • Assisted in contract negotiations, ensuring favorable terms and compliance
  • Facilitated IT purchasing and work order processing, optimizing resource allocation
  • Streamlined procurement operations for 1500+ recruitment stations, optimizing telecom service contracts and implementing CRM solutions for enhanced federal installation management
  • Led cross-functional collaboration with major contractors including HP and ITS Corporation, delivering comprehensive telecom infrastructure solutions across command units
  • Orchestrated seamless integration of SAAS platforms with existing systems, facilitating improved communication between federal installations and contractors
  • Executed end-to-end procurement lifecycle management, reducing service disruptions through proactive contract administration and vendor coordination
  • Fostered strategic partnerships with key telecommunications vendors, negotiating optimal service agreements and maintaining regulatory compliance

Education

Associates - Criminal Justice

Eastern Kentucky University
Richmond, KY

Skills

  • Team Leadership
  • Operations management
  • Relationship building and management
  • Team development
  • Process improvement
  • Quality assurance
  • Staff scheduling
  • Equipment maintenance coordination
  • Strategic Leadership
  • Relationship Management Skills
  • Slack communication
  • Multitasking
  • Excellent communication
  • Critical thinking

Timeline

St. Louis Area Manager

Railcrew Xpress
03.2019 - Current

Driver, Railway

Hallcon Corporation
07.2018 - 03.2019

Remote Customer Service/Support Agent

Chase Bank EFT Division
02.2015 - 11.2018

Police Dispatcher/Chief Training Officer

Radcliff Police Department
04.2011 - 02.2015

Telecom Specialist/Account Manager

US Army Acquisitions/Procurement Department
04.1999 - 05.2010

Associates - Criminal Justice

Eastern Kentucky University

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Robin Janco