Summary
Overview
Work History
Education
Skills
Timeline
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Robin Jenkins

Madera,CA

Summary

Strategic Supervisor of Transportation with 35 years of comprehensive experience in school district transportation operations. Well-versed in coordinating routing and scheduling efforts, overseeing bus training operations and meticulously handling transportation department budgeting. Committed professional possessing strong work ethic and high level of integrity. Familiar with pupil transportation safety standards, laws and regulations.

Overview

35
35
years of professional experience

Work History

Bus Driver, Router, Dispatcher, Trainer

Madera Unified School District
08.1988 - 08.2023
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Monitored participant workflow and behaviors throughout training process.
  • Developed effective training plans based on department needs and objectives.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Introduced standardized training for cohesive learning environments.
  • Scheduled and taught in class courses to increase learning opportunities.
  • Provided coaching and mentoring to employees.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Supervisor of Transportation Department

Kerman Unified School District
09.2019 - 02.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues.
  • Achieved results by working with staff to meet established targets.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with district policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety.

Education

High School Diploma -

Madera High School
Madera, CA

Skills

  • Recruitment and Hiring
  • Staff Evaluation
  • Team Development
  • Regulatory Compliance
  • Vendor Management
  • Performance Management
  • Customer Service
  • Problem Solving
  • Decision Making
  • Time Management
  • Staff Training
  • Organizational Skills
  • Conflict Resolution
  • Safety Compliance
  • Team Leadership
  • Appointment Scheduling
  • Employee Supervision
  • Payroll Administration

Timeline

Supervisor of Transportation Department

Kerman Unified School District
09.2019 - 02.2023

Bus Driver, Router, Dispatcher, Trainer

Madera Unified School District
08.1988 - 08.2023

High School Diploma -

Madera High School

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Robin Jenkins