Robin Jenkins
79 CR 221,MS
Summary
Dynamic manager with a proven track record at The Nail Shop, enhancing customer satisfaction through effective team leadership and innovative service strategies. Skilled in conflict resolution and inventory management, I successfully improved customer service protocols, resulting in a significant boost in client engagement and sales revenue. Passionate about fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Manager
The Nail Shop
08.2010 - 08.2025
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff on best practices for nail care techniques and customer service.
- Implemented inventory management system, reducing product waste and ensuring stock availability.
- Developed promotional strategies to increase client engagement and boost sales revenue.
- Oversaw scheduling, optimizing workforce allocation to meet peak demand periods effectively.
- Conducted regular quality control assessments to maintain high standards of hygiene and service delivery.
- Analyzed customer feedback to identify trends, driving improvements in service offerings.
- Collaborated with suppliers to negotiate better pricing and improve product selection for clientele.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
High School Diploma - Cosmetology
Oxford High School
Oxford MSCosmotology
Northwest Community College
Oxford MSSkills
Customer service
Timeline
Manager
The Nail Shop
08.2010 - 08.2025
High School Diploma - Cosmetology
Oxford High School
Cosmotology
Northwest Community College